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Marks Paneth
New York, NY, United States

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IT Desktop Support Specialist - New York


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Job ID:

3540200

Location:

New York 

Job Category:

Accounting, Engineering, Information Technology
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States:

NY

Employment Type:

Full Time

Posted:

03.23.2017
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Occupations:

IT-Software Development: Desktop Service and Support

Job Description:

Marks Paneth LLP is a leading regional professional services firm with more than 650 people, including over 90 partners and principals, with revenues in excess of $120 million. We offer a wide range of accounting, auditing, tax, consulting, restructuring, bankruptcy and financial advisory services to domestic and international clients. Marks Paneth, whose origins date back to 1907, has a long history of providing attentive and responsive client service. Client satisfaction and retention are reflected in our industry rankings.  Marks Paneth is the 34th largest accounting firm in the nation and the 8th largest in the Mid-Atlantic region (Accounting Today). Marks Paneth has been ranked among the top three providers of forensic accounting services in the New York metropolitan area by readers of the New York Law Journal (NYLJ) for six consecutive years.

 

Our services are provided by industry-focused, experienced practitioners. The most important element of our culture is our unrelenting client focus. We recognize that our success depends entirely on how well we serve our clients, and nothing takes precedence over our commitment to meet each client’s continuing need for effective, insightful, responsive and professional service. We serve a wide range of industries including real estate, nonprofit and government, wholesale and retail distribution, manufacturing, media and entertainment and professional service firms, for middle market, privately-held and family-owned businesses, and high-net-worth individuals.  The firm’s headquarters are in New York City with offices in Washington, DC, New Jersey, Long Island, Westchester County, Boca Raton, Florida and Pennsylvania.  We service international clients through our membership with Morison KSi.

 

Summary:

The IT Desktop Support Specialist’s primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment

 

 

Responsibilities Include:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner

  • Document all pertinent end user identification, including name, department, contact information and nature of the problem or issue

  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

  • Utilize remote control software to remotely to remotely troubleshoot and fix user problems

  • Install, configure and maintain laptops, desktops and printers

  • Manage phone system (with the assistance of outside vendor when needed)

  • Support various software packages including Microsoft Office for Windows, anti-virus, back-up, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers, and various tax and engagement software

  • Escalate IT issues when necessary

  • Build rapport and elicit problem details from help desk customers

  • Learn software and hardware used and supported by the organization

  • Test fixes to ensure problem has been adequately resolved

  • Occasional travel to various office locations required

  • Interaction with all level of employees and partners within the firm

  • Overtime is required during peak busy season times

 

 

 

  

 

Job Requirements:

Requirements:

  • Expert knowledge of computer hardware
  • Expert knowledge of desktop and server operating systems
  • Solid understanding of corporate networks and connectivity between users and servers
  • Application support experience with ProFx Tax, ProFx Engagement and Quick books is preferred
  • Professional self-starter that’s highly organized with good communication skills
  • Experience working in an Accounting or professional services firm a plus

Certifications:

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.  Marks Paneth takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Security Clearance:

NO Security Clearance




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