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Company Info

Radisys
Hillsboro, OR, United States

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Systems Support Engineer/Field Installation Engineer


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Job ID:

3505473

Location:

Hillsboro 

Job Category:

Information Technology, Telecommunications

Salary:

DOE
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Zip Code:

97124

States:

OR

Employment Type:

Full Time

Posted:

11.03.2016
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Occupations:

IT-Software Development: General-Other: IT-Software Development, Network and Server Administration, Software-System Architecture, Telecommunications Administration-Management

Job Description:

~~Radisys is transforming how networking and data driven companies process data and we currently hiring for a Field Systems Support Engineer to help meet exploding demand.  This position will be located at our Corporate Headquarters in Hillsboro, Oregon or at our site in Boston, Massachusetts.

This is post-sales Engineering support with work done extensively at client sites throughout the US and occasionally globally.
 
Responsibilities
• Work directly with customers to identify, root cause and resolve issues with Radisys’ products as well as system configurations using Radisys and third-party products.  Support is provided for customers through their development, production, and release stages.
• Plan, coordinate and execute on-site installation of systems at customer site. On-site installations typically take 1 or more weeks, requiring up to 30% travel on average.  May involve leadership role for on-site team, including driving process improvement.
• Independently troubleshoot reported product and systems issues and identify potential workarounds.
• Work with Radisys engineering to resolve product defects reported by customers in a timely manner.
• Ensure contracted response, work-around and resolution times are met. This will include participation in a 24/7 on-call customer escalation team on a rotating basis.
• Work with global support to provide around-the-clock support to critical issues.
• Manage customer escalations involving the coordination of various company resources to reach resolution. Responsible for communicating comprehensive and timely updates to customers and Radisys management team.

Job Requirements:

~~  Requirements:
• BS/MS in Computer Science, Computer Engineering, Electrical Engineering, Information Technology or equivalent work experience.
• 3 to 5 years experience with IP networking, Ethernet switches and routers, SDN, x86-based CPUs and/or blade server environments.
• Ability to work on problems of a diverse scope, analyze customer data, and research internal and industry technical information for solutions.
• Ability to quickly evaluate and diagnose difficult technical problems. 
• Results oriented, self-motivated, innovative with high ownership of customer relationships.
• Demonstrated ability to organize and manage work on multiple issues simultaneously.
  
Desired skills:
• Network operations center and/or site installation experience.
• Knowledge of Linux user and kernel environments.
• Experience with software development using Linux, C, Python and/or Perl programming languages.
• Experience diagnosing hardware/software related issues.
• Experience with Cloud and data center migration to virtualization - OpenFlow, NFV, SDN, etc.
• Hands-on experience racking and testing datacenter equipment

 

Security Clearance:

NO Security Clearance




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