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Engineering Services Network, Inc.
Arlington, VA, United States

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Desktop Support Specialist - Camp Lejeune, Jacksonville, NC - Req. # 1002


Job ID:



Camp Lejeune, Jacksonville 

Job Category:

Customer Service, Information Technology



Employment Type:

Full Time



Job Description:

Desktop Support Specialist


    Requisition Number: 1002
    Employment Type: Full-Time
    Location: Camp Lejeune, Jacksonville, NC
    Date Posted: 10-21-2016
    Date Closing: When Filled
    Receives, documents, and processes IT support requests. Tracks IT support requests to completion. Provides technical assistance to users to assess issue, provide resolution, and forward triaged issue to next level support. Reports for duties as scheduled for rotating 8 hour shifts and weekends.
    Education and Qualifications: Minimum 2 years of experience in providing helpdesk support of networks, web applications, software and hardware in a Windows environment. Must have demonstrated working knowledge and experience with Remedy. Must have the ability to interact and work with a diverse customer base. Must have the ability to communicate verbally in person and over the phone. Windows 7 (or greater) Certification. (70-680/70-685) or within 90 days of hire. Must have a minimum of Secret Clearance. Must have Security+ ce. *Call Center experience in an Enterprise environment a plus. *Active Directory experience a plus.

Job Requirements:

Security + Certification and maintaining required as in compliance with the DOD 8570.01-M. Microsoft Operating System Windows 7 required as in compliance with the DOD 8570.01-M. Must have experience in three or more of the following areas: 2 years’ experience as a PC technician. 2 years’ experience in Microsoft Operating Systems Window 7 and Microsoft Office applications. 2 years’ experience managing and supporting peripheral devices such as printers, scanners, video cards, and other plug and play devices. 2 years’ experience of basic networking essentials, cabling, and wireless networks. 2 years’ experience with remote access technologies (i.e., VMware, VPN) 2 years’ experience with security systems such as Anti-Virus, WSUS, Retina, and HBSS. 2 years’ experience with remote support applications such as Dame Ware, Juniper, or SCCM.
Clearance: Secret

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: http://www.esncc.com/careers/position-requisition/3954

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
We encourage Minority/Female/Protected Veterans/Disabled applicants to apply.

Security Clearance:

Active Secret

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