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Company Info

Engineering Services Network, Inc.
Arlington, VA, United States

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Customer Service Helpdesk Technician - Camp Lejeune, Jacksonville NC - Req # 1000


Job ID:



Camp Lejeune / Jacksonville 

Job Category:

Customer Service, Information Technology



Employment Type:

Full Time




IT-Software Development: Desktop Service and Support

Job Description:

Customer Service Helpdesk Technician


    Requisition Number: 1000
    Employment Type: Full-Time
    Location: Camp Lejeune, Jacksonville, NC
    Date Posted: 10-21-2016
    Date Closing: When Filled
    Responsibilities: Provide immediate basic Information Technical and Information management assistance to system users. Support minimal asset/inventory check-in and check-out requirements. Build, Troubleshoot, and Reset end-user accounts Active Directory, Clinical Desktops and other IT systems Document any and all helpdesk tickets (Walk-ins) and check-in work ticket information into the Remedy Ticket system. Coordinate with Defense Health Agency (DHA) during ticket escalation or request for Tier II/III Support. Troubleshoot, diagnose and resolve issues with PC and laptops, network connectivity, printers, and other peripherals.

Job Requirements:

Education and Qualifications: Minimum 2 years of experience in providing helpdesk support of networks, web applications, software and hardware in a Windows environment. Must have demonstrated working knowledge and experience with Remedy. Must have the ability to interact and work with a diverse customer base. Must have the ability to communicate verbally in person and over the phone. Windows 7 (or greater) Certification. (70-680/70-685) or within 90 days of hire. Must have a minimum of Secret Clearance. Must have Security+ ce.
Call Center experience in an Enterprise environment a plus. Active Directory experience a plus. CompTIA Security+
Clearance: Secret

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: http://www.esncc.com/careers/position-requisition/3952

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
We encourage Minority/Female/Protected Veterans/Disabled applicants to apply.

Security Clearance:

Active Secret

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