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KOHLER Co
Kohler, WI, United States

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Service Application Engineer, KOHLER Power Systems


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Job ID:

3667042

Location:

Kohler 

Job Category:

Engineering
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Zip Code:

53044

States:

WI

Employment Type:

Full Time

Posted:

08.02.2017
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Job Description:

KOHLER Power Systems, one of the largest power generator manufacturers in the world, has delivered energy solutions worldwide since 1920. KOHLER Power Systems offers power generation equipment for residential, industrial, mobile and marine applications as well as automatic transfer switches, switchgear, monitoring controls and accessories. For more information about KOHLER Power Systems, please visit www.kohlerpower.com
 
Under the direction of the supervision of the Supervisor-Field Service, Technical Support, the Service Application Engineer provides after sale service support to Power Systems customers. This support includes troubleshooting, technical information assistance, applicationdata, warranty processing assistance, and distributor/dealer training in a back-up role.
 
Specific Responsibilities
  • Provide informative and technical advice to distributor and customers by telephone, correspondence, and field trips in regard to proper generator maintenance, repair, operation and training. This service is necessary for customer satisfaction and repeated sales.
  • Aid and support distributors, dealers, and OEMs with applications, installations and field start-ups on new products.
  • Warranty claim review and processing as well as providing technical assistance to the Warranty Coordinator regarding validity of warranty requests by distributors and customers so a just processing of the claim can be made.
  • Perform assignments delegated by the Field Service Manager and assist him in all functions necessary to administering generatorservice policies. This is essential for consistency to administration of warranty service policies.
  • Analyze field reports, production complaints, laboratory prototypes, and advise and assist in development of a better, more reliablegenerator set.
  • Consult with Engineering, Inspection and Production Departments regarding reoccurring field failures so all departments are aware of the problem and corrective measures can be taken.
  • Provide consulting service for Technical Publications Departments procuring technical information as necessary in the preparation of the service manuals and bulletins, plus reviewing the rough drafts for the technical accuracy and adequacy for the intended purpose. 
  • Provide technical assistance and advice to Sales Administration with regard to interpretation of certain orders and development of theproper lists of parts for certain specific repairs. This aids in expediting the proper parts to the customer.

Job Requirements:

  • Bachelor’s Degree in Mechanical or Electrical Engineering is required.
  • At least 2 years experience in the operation, maintenance or repair of ATS, generators, or other electric power distributionequipment.
  • A thorough understanding of generators, engines, automatic transfer switches and related controls is preferred. Ability to quickly grasp and understand these concepts would be acceptable for the right candidate.
  • Basic understanding of electrical power generation is required.
  • Ability to troubleshoot and solve mechanical and electrical problems.
  • Excellent communications skills.
  • Computer proficiency and operating knowledge of Microsoft Office Suite.
  • Fluency in Spanish is preferred.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.  So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohler.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].  Kohler Co. is an equal opportunity/affirmative action employer. 

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