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Company Info

Sprague Operating Resources LLC
Portsmouth, NH, United States

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Customer and Terminal Data Specialist - Portsmouth, NH


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Job ID:

3692276

Location:

Portsmouth 

Job Category:

Admin-Clerical, Customer Service, Oil And Gas, Other
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Zip Code:

03801

States:

NH

Employment Type:

Full Time

Posted:

02.14.2018
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Job Description:

Customer and Terminal Data Specialist

Marketing CUSTO01099
 

 

 

Full Time

  • Portsmouth, NH, USA

 

Job Summary / General Purpose:

This position helps ensure customers are setup correctly and efficiently, are able to access Sprague’s products and services at their designated locations, and ultimately billed correctly. Acts as a primary customer setup communication liaison, request additional documentation as needed from sales, send out new customer packets for refined products, and follow up with internal contacts to ensure timely setups. Entry level opportunity.

Major Duties / Responsibilities:

  • Act as the primary customer setup communication liaison, request additional documentation as needed from sales, send out new customer packets for refined products, and follow up with internal contacts to ensure timely setups
  • Conduct all interactions in a professionally positive tone
  • Maintain customer management and terminal automation software systems and support their proper daily operation
  • Directly or indirectly reconcile basic issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to solve
  • Maintain process documentation
  • Participate in projects as required
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s)
  • Provide backup and on-call phone support coverage as required
  • Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
  • Other duties as required

Job Requirements:

Education / Experience / Skill Requirements:

  • Associates degree preferred, 1 - 2 years related experience
  • Excellent verbal and written communication skills
  • Computer skills, including strong knowledge of Microsoft Word, Excel, and Internet Browsers
  • Familiarity with customer-centric databases preferred (e.g., Solarc, Finesse, JDE, Pricelink, Guardian, and SalesForce,etc.) 
  • Ability to work well with others, organize workload, perform under pressure in a fast-paced environment
  • Ability to problem solve and conduct research for customer inquiries
  • Exercise sound judgment when directing customer referrals to others.  Following up as needed to ensure resolution.
  • Basic knowledge of ergonomic principles

Essential Job Functions:

  • Promote positive customer and employee relations
  • Complete tasks and deliver results under pressure in a fast-paced environment
  • Conduct research, analyze, comprehend,  and resolve business problems
  • Communicate and interact effectively with customers, co-workers and management
  • Work effectively across geographically dispersed sites and department boundaries
  • Exercise sound judgment in decision making
  • Use computers and communication technology and equipment
CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=2ec8df5a-1a0e-4b71-8e8a-d17dcceaff26

 

Sprague is an EEO/AA employer.  We strongly encourages minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations.

Click here for OFCCP compliance information

 

Security Clearance:

NO Security Clearance




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