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Company Info

Sprague Operating Resources LLC
Portsmouth, NH, United States

Company Profile

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Seasonal Customer Care Rep Harrison, NY


Job ID:




Job Category:

Accounting, Admin-Clerical, Customer Service, Oil And Gas, Other



Employment Type:

Full Time, Seasonal



Job Description:

    • Posted: September 7, 2017
  • Full-Time
  • Harrison, NY, USA


This is the primary contact role for customer requests regarding all Customer Service processes, procedures, and information, including, but not limited to: order taking, product delivery, pricing, terminal access, billing, credit, and other customer-related requests for information on products and services. Serve as liaison between energy customers and Sprague support personnel, this position requires the ability to quickly and effectively reconcile issues or problems and answer all inquiries.  In addition, this position tracks activities to help identify recurring customer needs in an effort to improve the processes and better serve customers.

Duties may include but are not limited to:

  • Serve as member of the Customer Service team responsible for answering customer calls related to energy marketing and delivery
  • Directly or indirectly reconcile basic issues or problems and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s)
  • Maintain process documentation
  • Participate in projects as required
  • Provide backup coverage as required
  • Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
  • Other duties as required

Essential Job Functions:
• Promote positive customer and employee relations
• Complete tasks and deliver results under pressure in a fast-paced environment
• Conduct research, analyze, comprehend,  and resolve business problems
• Communicate and interact effectively with customers, co-workers and management
• Work effectively across geographically dispersed sites and department boundaries
• Exercise sound judgment in decision making
• Use computers and communication technology and equipment



Job Requirements:





Excellent verbal and written communication skills, English and Spanish language fluency preferred

Computer skills, including strong knowledge of Microsoft Word, Excel, and Internet Browsers • Familiarity with customer-centric databases preferred (e.g., Solarc, Finesse, JDE, Pricelink, SalesForce, Fleetnet and Voyager, etc.)

Problem solve and conduct research for customer inquiries

Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution

Promote positive customer and employee relations

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=6dc995e3-16cf-4488-abae-9c2059707996

Security Clearance:

NO Security Clearance

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