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Company Info

S4 Inc.
Burlington, MA, United States

Company Profile

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VTC Technician 2


Job ID:



Colorado Springs 

Job Category:



per hour

Zip Code:




Employment Type:

Full Time



Job Description:

Job Title:   VTC Technician 2

Work Location: Colorado Springs, CO

Clearance: Current Active Secret

Education: Minium of HS Diploma/GED

Experience: 8 years of profession experience in lieu of degree, 2 years of experience with A/V technologies and vendors including Polycom, Crestron., ClearOne and BSS

Certification: PolyCom or comparable

Schedule: Monday Friday, some on call and weekend possible

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18003

Contract Labor Category: Multimedia Tech VTC Bridge


Specific Duties:

  • Operate and maintain Video Teleconference (VTC) Polycom bases infrastructure equipment
  • Provide Tier II/Tier III technical support and assistance for conference room audio visual (A/V) suites
  • Troubleshoot basic cabling issues including CAT5, fiber and common A/V cables
  • Provide VTC technical support over the phone to users experiencing equipment problems.
  • Evaluate and report on new communications technologies to enhance capabilities of the conference rooms
  • Provide daily management of site VTC and Conference Room systems such as scheduling future VTC's, troubleshooting VTC connection issues with external sites, and configuring Polycom Video endpoints to meet requirements for a given conference.
  • Maintain and handle COMSEC account and equipment keying material.
  • Troubleshoot basic Cable TV (CATV) equipment including TV Monitors, fiber receivers, and HD tuners.
  • Work with customers and operations staff in scheduling preventive and emergency maintenance to include resolution of customer tickets
  • Candidate will be required to support on call duty for responding to conference room outages
  • Ability to lift up to 30 pounds



  • Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
  • Previous experience supporting a Government and/or Department of Defense customer. 

Experience with USAF/DoD systems a plus



  • Current Active Secret Clearance
  • Solid written and verbal communication skills
  • Strong investigative drive and listening skills, self-motivated individuals
  • The ability to work under pressure, stress, and be flexible with their time
  • Ability to work autonomously, self-starter
  • Able to think outside the box and make decisions quickly
  • Ability to prioritize and document tasks is a plus



To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.


S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times


If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Security Clearance:

Active Secret


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