Apr 02, 2020

Customer Service

$40,000 - $80,000 yearly
  • Sequoia Pacific Realty
  • Remote (San Francisco, CA, USA)
Full-Time Customer Service

Job Description

A successful Customer Service Associate enjoys helping customers and takes personal responsibility for delivering outstanding customer service.  

Responsibilities include:

  • Answering In-bound phones calls throughout your shift focused primarily on the following:
  • Authenticating customer identity and accounts
  • Responding to customer needs and inquiries while adhering to measurable departmental goals
  • Providing accurate and timely information
  • Transferring customers to the appropriate destination for their individual needs
  • Demonstrating empathy
  • Utilizing effective questioning and active listening
  • Demonstrating confidence and knowledge
  • Getting the customer to the correct solution in an efficient manner
  • Adhering to our policies and procedures and honoring our culture of mutual respect, honesty and integrity
  • Demonstrate agility and adaptability in a fast paced environment and a desire to take on additional responsibilities

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off

Occupations

Technical Customer Service  

States

CA,   IN,   NY,   TX  

Salary

$67 per hour

Security Clearance

NO Security Clearance

Job Requirements

Personal Talents Needed:

  • Excellent communication skills
  • Self Motivated
  • Strong aptitude for details and accuracy
  • Thrives in a results oriented environment
  • Responds well to feedback and implements suggestions
  • Motivated by helping people
  • Takes personal responsibility for punctuality & attendance
  •  

Qualifications:

  • Customer service experience preferred
  • Contact/Call center experience a plus, but not required

Apply Now