Customer Service

A successful Customer Service Associate enjoys helping customers and takes personal responsibility for delivering outstanding customer service.  

Responsibilities include:

• Answering In-bound phones calls throughout your shift focused primarily on the following:
• Authenticating customer identity and accounts
• Responding to customer needs and inquiries while adhering to measurable departmental goals
• Providing accurate and timely information
• Transferring customers to the appropriate destination for their individual needs
• Demonstrating empathy
• Utilizing effective questioning and active listening
• Demonstrating confidence and knowledge
• Getting the customer to the correct solution in an efficient manner
• Adhering to our policies and procedures and honoring our culture of mutual respect, honesty and integrity
• Demonstrate agility and adaptability in a fast paced environment and a desire to take on additional responsibilities

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Technical Customer Service  

CA,   IN,   NY,   TX  

$67 per hour

NO Security Clearance

Personal Talents Needed:

• Excellent communication skills
• Self Motivated
• Strong aptitude for details and accuracy
• Thrives in a results oriented environment
• Responds well to feedback and implements suggestions
• Motivated by helping people
• Takes personal responsibility for punctuality & attendance
•  

Qualifications:

• Customer service experience preferred
• Contact/Call center experience a plus, but not required