Healthcare Regional Market Leader - Northeast Region
New York, NY, USA
What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we're not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
Reporting to the Sales Vice President - Market Leader, the Regional Market Leader (RML) is responsible for revenue growth and client satisfaction for a defined geographical region. RMLs will be accountable for direct selling within their region and lead a team of two additional resources/functions; client success (existing client management) and client outreach (inside sales). RMLs will define market strategies that will allow TransUnion Healthcare to increase the overall revenue within the market by (1) contracting with new clients, (2) adding solutions to existing clients, (3) retaining revenue in existing clients and (4) improving client satisfaction across the region. Success in the role will be measured by achieving revenue growth targets, revenue retention, increases in client Net Promoter Scores (NPS) and client reference-ability.
Desired Location: Northeast Region
What You'll Bring:
10+ years in healthcare sales with track record of success in meeting corporate goals/objectives
Ability to identify/attract talent, mentor team members, manage career growth/expectations
Dynamic leadership qualities and ability to lead and motivate highly effective teams
Expertise in healthcare revenue cycle, including healthcare insurance eligibility, payer connectivity and general billing requirements. Ability to quickly become a leading expert on TU Healthcare solutions.
Demonstrated ability to work directly with clients and convey expertise and confidence
Strong verbal and written communication skills as well as interpersonal and relationship building capabilities
Strong collaboration skills with ability to work in a matrixed environment and build trusted internal relationships
Strong quantitative and problem solving skills
Ability to work independently and manage multiple tasks and projects
Bachelor's degree, MS/MBA preferred
Position requires up to 75% travel (TransUnion Associates are not traveling during the COVID19 Pandemic, travel requirements will be reassessed regularly by our Executive team)
We'd Love to See:
Ability to define the market selling strategy within the assigned region to meet revenue growth and client satisfaction targets on an annual basis
Lead and manage a team of two direct reports (1-Client Success and 1-Client Outreach) ensuring appropriate guidance, mentorship and coordination of regional market-based activities to achieve the desired goals
Attract, cultivate and retain top talent across both functions; Client Success and Client Outreach
Serve as the single point of responsibility for closing all sales with new and existing clients
Design and manage Client Success strategies to improve client satisfaction measured by revenue retention, increased NPS and client reference-ability
Design and manage client outreach strategies to increase brand awareness and grow market share in your respective region
Collaborate with sales operations functions to ensure accurate capture of sales and client success activities in Salesforce.com; utilize captured data to build and refine strategies
Utilize an analytical approach to develop efficient market strategies and measure success of execution
Maintain a deep working knowledge of TransUnion's Healthcare Solutions and how they meet the business needs of current and prospective clients
Ensure the entire regional team possesses the knowledge necessary to successfully represent TransUnion Healthcare in your respective region; including market trends, client's key business needs, competitor intelligence, etc.
Work within a matrixed organization to ensure appropriate levels of communication and coordination to achieve annual goals for TransUnion Healthcare as a business unit
Effectively navigate matrix resources to support growth strategies and execution; including product marketing, marketing & communications, finance, legal, operations, technology and membership
Coordinate with operations and implementation teams to ensure successful hand-offs and go-lives for contracted TransUnion Healthcare solutions
Serve as a brand ambassador for TransUnion Healthcare at market facing events and through participation in professional organizations
Provide industry insights to the business and product leaders to ensure that TransUnion's solutions remain industry leading
Impact You'll Make:
Expectations in the first 90 days - Develop regional market plan for achieving revenue growth targets and increasing overall client satisfaction. Design appropriate coordination and communication framework for your team members. Establish monthly, quarterly and annual goals for each function within your team.
What you'll accomplish beyond 90 days - You will be:
Trusted leader of your regional team
Building trusted relationships with existing clients
Partnering with key functional leaders within the Healthcare organization
Effectively navigating a matrixed environment while building rapport with key functional leaders
Acting as a TransUnion brand ambassador to the healthcare industry
Leveraging your skills and knowledge to help us win in the marketplace
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title: MAE II, Account Dev - Direct Sales
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