The Field Systems Engineer will provide on-site systems engineering, installation, technical verification and test support for Comtech EF Data advanced satellite IP based solutions. The systems engineering team are responsible for supporting all Comtech EF Data advanced satellite IP hardware and software products. The systems engineering staff will be expected to be the escalation point for support engineers for complex customer network issues and to be available on call. The position will require up to 50% travel (international and US domestic).
Provide field systems engineering and installation support for all satellite IP hardware and software.
Expert-level systems engineering and technical verification and test support.
Third-party Systems integration and Product Enhancement.
Travel to customer facilities to perform on site hub installation, hub and network audits, and training.
Support customer focused communications and interventions providing expert knowledge on verification and test support (bug fixes, customer debugging).
Support ESC engineers in meetings with customers discussing bugs and/or customer issues/problems. The meetings may be focused on educating the customer about the product and/or the software.
Act as the escalation point for hardware and software issues, and provide high level technical support, assistance and guidance to the ESC engineering teams.
Travel to customer facilities to perform debugging support for escalated trouble tickets (in close liaison with ESC).
Must be able to develop a rapport and build a productive working relationship with customers.
Provide training for the PSO engineering teams on new hardware and/or software and on software upgrades and patch installation.
Bachelor’s degree in Electrical/Computer/IT Engineering; with three or more years related work experience and/or training; or equivalent combination of education and experience.
Working knowledge of TCP/IP, QOS and general Networking/IP Routing including but not limited to Multicast routing, Inter-VLAN routing, switch and router configuration.
Ability to use tools like TCPDUMP or Wireshark packets sniffers and analyzers
Working knowledge of Linux/Unix, MYSQL or other similar databases.
Understanding of RF and components of satellite communication.
CCNA and Linux certifications are highly desired.
Strong analytical and problem-solving skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data, a subsidiary of Comtech Telecommunications Corporation (NASDAQ: CMTL), designs and manufactures an assortment of satellite communications equipment deployed in commercial and government applications around the world. We are a well-respected leader in the industry with a great reputation and stability in the marketplace (our division was established in 1984).
Comtech EF Data has a diverse workforce where employees are treated fairly and with great respect. We offer staff growth and professional development by challenging our employees. We have internal promotion opportunities and encourage learning by tuition reimbursement, seminars, and internal and external training. We have a safe and fun work environment with good employee relations. We offer competitive benefits and salary structure.
Products are designed and manufactured at our campus in Tempe, Arizona USA.
Products are designed and manufactured at our campus in Tempe, Arizona USA. We also have remote offices located in:
Germantown, Maryland USA
Fremont, California USA
Moscow, Idaho USA
Commitment to Quality
Our primary goal is to delight our customers with quality products, at an affordable price, with unequaled reliability. Our team is united in the belief that both quality and reliability are built into the products by employees who are trained, disciplined, and who are active participants in the company’s success. We stand by our products. We stand by our name. We stand by our customers.
Comtech EF Data is an Equal Opportunity Employer M/F/D/V. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. U.S. citizenship or lawful permanent residence may be required for positions in certain restricted areas. Verification of citizenship is required upon accepting employment with Comtech EF Data.