Owns creation, execution, and maintenance of technical documentation for Black Box's Product Business. Primarily focusing on original content, this role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across channels.
Produces technical documentation including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences, including original content.
Explains technical ideas in writing for various audiences with varying degrees of technical aptitude including administrators, system integrators, developers and non-technical end users.
Studies product user interfaces, source documents, drawings, specification, mockups and product samples in order to write clear concise procedures.
Creates technical diagrams, drawings and screenshots to convey technical product features.
Analyzes existing and potential documents to maintain continuity with brand standards and style guide.
Manages updates/revisions to all technical literature across all channels (web, print, partner) and all applicable systems. Works in a cross-functional team to gain an in-depth understanding of business product portfolio, product lifecycles and how they apply to customer need.
Confers with product managers, engineers and vendors to establish technical specification, determine subject material to be developed for publication, and ensure accuracy of product documentation.
Determines technical documentation priorities based on timelines and resource capacity.
Anticipates potential project problems and create solutions or contingency plans. Manages all manual and datasheet projects in the Wrike project management system.
Additional duties as assigned.
Bachelor's Degree in English, Technical Writing, Communications, or related work experience.
5 or more years of technical writing experience.
MS Office, Adobe Creative Suite experience required.
High tech, product manufacturing experience preferred.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!