Global Support Analyst, Development and Communications
Room to Read
San Francisco, CA, USA
Room to Read has experienced tremendous growth since our founding in early 2000 and the Development and Communications Department (DevCom) is responsible for raising the funds necessary to run the organization and implement our high-quality programs. We are seeking a dynamic administrative professional to support fundraising programs and activities across the various subteams of the DevCom team. The Global Support Analyst position plays a critical role in supporting the Marketing and Communications team, Global Partnerships, Global Business Operations and the North America fundraising team. This role will work directly with key leadership across the DevCom team including, the Senior Director of Marketing and Communications (SDMC), the Senior Director of Global Partnerships (SDGP) and the Senior Director of Global Business Operations (SDGBO) as well as the Director of North America (DDNA) by providing administrative support, streamlining and prioritizing activities and communicating directly with donors. Based in San Francisco or New York, the Global Support Analyst reports to the Senior Director of Global Business Operations. This position requires an individual who is detail-oriented, deadline-driven, communicative, self-motivated, and collaborative.
Duties & Responsibilities:
Provide project and administrative support evenly across four teams.
Provide day-to-day assistance to the SDMC, the DDNA and the SDGP, including scheduling, travel (flights, hotels, inter-city transportation), communications, presentations, database updates, and other needs as and when they arise.
Proactively assess SDMC’s workload and needs to provide assistance streamlining communication and processes. Help to coordinate their workload to ensure they are able to balance meeting needs with time to handle strategic projects.
Support the SDGBO on budgeting, revenue, expenses and timekeeping for the full Development and Communications Team.
Provide execution support on annual North America events, including but not limited to: maintaining accurate RSVPs and reports, and attending Room to Read events, as needed.
Provide logistical support for team events, such as team or partner meetings
Calculate accurate expense reports and Room to Read credit card statements, flagging irregularities and moving the reports through the approval process for all four teams..
Support the Global Business Operations, Global Partnerships and North America teams on various technologies including but not limited to Engaging Networks donation pages, event registration pages and peer to peer campaigns.
Ensure data integrity through accurate data entry as well as support the ongoing clean-up efforts in Salesforces including, but not limited to:
Adding new constituents
Maintaining constituent records.
Supporting database maintenance.
Work with the United Kingdom Global Support Analyst as back up department level support for meetings and activities as needed.
Draft presentations/pitches for corporations, foundations, schools, and prospective donors.
Coordinate donor correspondence for Global Partnership and North America’s Relationship Manager donor portfolios, including stewardship reports, donor project reports, and other outreach to donors / prospects including emails being sent via Engaging Networks and via mail.
Assist the Leadership Team in coordinating and preparing for donor meetings and conferences.
Occasional event and mailing support – coordinating logistics, food, organizing, shipping out books, etc.
Other responsibilities, as assigned.
Bachelor’s degree or equivalent work experience
A minimum of 1-2 years of work experience, ideally in a fast-paced, growth-oriented environment
History of dedicated volunteer activity and/or commitment to non-profit organizations
Strong written and verbal communication skills
Adept at using Excel, Word, PowerPoint and Outlook
Detail oriented and strong organizational skills
Proactive and tenacious troubleshooting skills
Flexible and able to adapt to changing priorities
Ability to work independently and as part of a team
Results-oriented and strong work ethic
Ability to juggle multiple priorities simultaneously and take initiative
Legally eligible to work in the United States; no sponsorship provided
Experience with fundraising
Experience using CRM systems, specifically Salesforce
Room to Read offers a competitive pay with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, commuter benefits, flexible spending accounts and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through the lifelong gift of education.
Global Office - Main - San FranciscoGlobal Office - New York
To be successful at Room to Read, you will also:
Have passion for our mission and a strong desire to impact a dynamic nonprofit organization
Be a proactive and innovative thinker who achieves results and creates positive change
Have a very high level of personal and professional integrity and trustworthiness
Embrace diversity and a commitment to collaboration
Thrive in a fast-paced and fun environment
Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled
To apply for this position please visit our job board. Select the Global Support Analyst, Development and Communications role, click apply and complete the online application which will ask you to provide your resume, cover letter and some personal information. You will receive an email confirmation when your application has been received. Due to high applicant volume, we regret that we are not able to send personalized responses to all applicants. However, if you need technical assistance, please email [email protected]. Applications are accepted until the position is filled.
Room to Read is a global organization transforming the lives of millions of children in low-income countries by focusing on literacy and gender equality in education. Founded in 2000 on the belief that World Change Starts with Educated Children®, our innovative model focuses on deep, systemic transformation within schools in low-income countries during two time periods which are most critical in a child’s schooling: early primary school for literacy acquisition and secondary school for girls’ education. We work in collaboration with local communities, partner organizations and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. By focusing on the quality of education provided within the communities and ensuring these outcomes are measured, we have created a model that can be replicated, localized and sustained by governments. Room to Read has benefited 10 million children across 17,000 communities in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam and Zambia, and aims to reach 15 million children by 2020.