The Area Operations Manager will support the Regional Operations Director by providing direction and support to select regional Patterson Logistics fulfillment locations to ensure customer expectations and company goals are met.
This position will be responsible for managing various Patterson Logistics fulfillment sites within a region, ensuring sites are meeting operational KPI’s, customer experience, financial oversight, fulfillment of Company objectives and goals and regulatory compliance.
Ensure area facilities are meeting customer and sale expectations
Ensure area facilities are meeting expectations of accurately picked orders
Ensure area facilities are processing customer orders in a timely fashion
Ensure area facilities have the necessary resources to meet the above expectations
Continuous Improvement Process to enhance customer experience
Effectively manage area operational costs
Ensure regulatory compliance is met in all facilities including but not limited to agencies: FDA, DEA, DOT, OSHA, PDMA, SBOP
Budgetary Performance for cumulative area facilities
Fiscal budgeting for cumulative area facilities
Asset Control for cumulative area facilities
Ensure Area Facility Maintenance & PM’s are up-to-date.
Develop performance goals for direct and indirect reports
Ensure reports achieve performance goals through feedback and training
Develop team bench strength to meet succession planning
Hire qualified applicants to fill facility respective exempt and non-exempt roles as required
Encourage the growth of all direct and indirect reports through skill development and goal setting.
Hold direct reports accountable for meeting performance standards and departmental performance goals.
Mentor staff, measure performance, and complete regular performance reviews.
Resolve employee issues in an effective and consistent manner.
5 years equivalent experience
Proficiency in MS Office (Excel, Word, Outlook, Powerpoint), Smartphone Applications
Oral or written communication skills are crucial
Ability to analyze and problem solve, plus build/develop (excel) tools to demonstrate and track.
Demonstrated success in prioritizing and time-management
Demonstrated ability to generate and execute strategies across a large organization
Valid driver’s license and clean driving record
Degree in Business or Operations
Fluency with MS Office programs
Familiarity with SAP operation functions.
Knowledge, Skill and Ability:
Excellent industry knowledge of overall operations distribution, responsibilities, experience, time management and expectations to allow for limited supervision
Excellent problem-solving skills
Able to lead, communicate, manage and transfer knowledge to others
Excellent ability to meet deadlines
Excellent organizational and administrative skills
Excellent communication skills
Strong computer skills with various applications
Education or Formal Training:
College degree preferred, minimum High school diploma or GED required
Prior operations, warehouse and supervisory management
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling1-866-234-2165or by email to[email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.