The Global Business Operations team is undergoing an exciting transformation to scale up and improve services to ensure we are able to reach our five-year Strategic Plan. The Manager will work closely with the Senior Director of Global Business Operations and Manager of Global Business Operations to implement operational excellence and support effectively implementing policies. We are seeking an energetic and highly skilled Manager who will support during the year with overseeing two key area of the business: overseeing and ensuring excellence in global gift processing and receipting operations and supporting global fundraising offices.
We are seeking a self-motivated individual who is eager to support a team in a complex technology environment. The Development Operations Manager is a CRM database superstar, a problem solving and troubleshooting master, and a process-oriented junkie who enjoys providing best practices strengths to a team. They will provide strategic oversight of the Development Operations (“DevOps”) function at a high-volume time of year and additionally support all global markets when needed with gift processing and reconciliation. This individual possesses impeccable organizational, interpersonal, customer service and communication skills; and the ability to work independently as well as on a team. This role is a 30 hours per week role. This position will be based in the United States and is open to candidates in California, Colorado, Florida, Maryland, Nevada, New York, Virginia, and Washington.
Duties & Responsibilities:
Work closely with the Development Operations team, act as an escalation point for all business and technical teams.
Lead staff involved in gift processing for worldwide fundraising offices (United States, United Kingdom, Canada, Australia, Switzerland, Hong Kong, Singapore, India, Japan, Netherlands, others as directed) continually keeping an eye on process improvements and ensuring we are on track.
Support on reconciliation process with Intacct and processes related to accounting such as audits.
Respond to requests from Accounting on carrying out audits across all applicable fundraising countries.
Support tracking of conditional revenue to ensure accuracy and timeliness of actuals and projections in CRM. Ensure trackers are updated on a monthly basis.
Provide support with GDPR regulation, AU internal audit and Japan charity filing status.
Provide assistance with gift processing during periods of increased volume in donations
Other duties, as required
Gift processing experience with knowledge of IRS, GAAP and FASB regulations.
Minimum of 7 years of work experience, with 5 years of relevant work experience in nonprofit organizations with database experience, specifically Salesforce
Analytical and critical thinking skills required.
Attention to detail, schedule awareness, and ability to drive healthy and timely results.
Strong customer relationship skills, consensus and ability to establish effective working relationships in a diverse environment.
Proven ability to thrive in a detail-oriented, fast-paced, growth-oriented environment while maintaining accuracy.
Ability to juggle multiple priorities with competing deadlines and simultaneously taking initiative.
Strong communication skills in English, both written and verbal.
Legally eligible to work in the United States; no sponsorship provided
Room to Read offers a competitive pay with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, life insurance, commuter benefits and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries by focusing on literacy and gender equality in education.
Global Office - Remote - United States
To be successful at Room to Read, you will also:
Have passion for our mission and a strong desire to impact a dynamic nonprofit organization
Be a proactive and innovative thinker who achieves results and creates positive change
Have a very high level of personal and professional integrity and trustworthiness
Embrace diversity and a commitment to collaboration
Thrive in a fast-paced and fun environment
Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled
To apply for this position please visit our job board. Select the Part-Time Manager of Development Operations role, click apply and complete the online application which will ask you to provide your resume, cover letter and some personal information. You will receive an email confirmation when your application has been received. Due to high applicant volume, we regret that we are not able to send personalized responses to all applicants. However, if you need technical assistance, please email [email protected]. Applications are accepted until the position is filled.
Room to Read is a global organization transforming the lives of millions of children in low-income countries by focusing on literacy and gender equality in education. Founded in 2000 on the belief that World Change Starts with Educated Children®, our innovative model focuses on deep, systemic transformation within schools in low-income countries during two time periods which are most critical in a child’s schooling: early primary school for literacy acquisition and secondary school for girls’ education. We work in collaboration with local communities, partner organizations and governments to develop literacy skills and a habit of reading among primary school children and ensure girls can complete secondary school with the skills necessary to negotiate key life decisions. By focusing on the quality of education provided within the communities and ensuring these outcomes are measured, we have created a model that can be replicated, localized and sustained by governments. Room to Read has benefited 10 million children across 17,000 communities in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam and Zambia, and aims to reach 15 million children by 2020.