Deputy Director, Veteran Care SSVF Are you the one in a hundred of highly dedicated, experienced professionals who can meaningfully contribute to our agency's commitment to ending veteran homelessness?
How many of these questions can you answer with an enthusiastic: "Yes!"
1.) You're a veteran or significantly connected to a military family, and have the highest respect for those few among us who have offered their lives to protect our nation's freedoms.
2.) You're at a very stable place in your life where you can take on responsibilities that far exceed the expectations in even the most demanding 9-5 job to serve and support others who serve our neighbors (frequently impacted by trauma) who are going through severe crises in their lives and need to count on our team 24/7/365.
3.) You have a personal and professional history of service not because that's been your job, but because serving others represents your highest calling and deeply held personal values and aspirations.
4.) You're an incredibly capable and creative problem-solver that can help clients and lead other team members to embrace every challenge as an opportunity, a puzzle to solve, or a crisis to overcome.
5.) You bring out the best in yourself and others as a mentor, colleague, supervisor and leader, especially during times of crisis, through the highest level of emotional intelligence, constant collaboration, and highly effective communication skills.
6.) You've learned to create and sustain joyful balance in your life, where you can give everything you have to serving others and also ensure you regularly take time to recharge, restore, and care for yourself and your loved ones who count on you.
7.) Despite your impressive history of achievement and accomplishment, you're always eager to learn, grow and evolve, and recognize that journey as a lifelong pursuit you can enthusiastically embrace.
If you've answered "Yes!" to all or most of these statements, you could be the needle in the haystack who could find a position on Purpose Built Families Foundation's Operation Sacred Trust team highly rewarding and know your commitment makes a tangible, lasting difference to others, many of whom are facing the most difficult moments in their lives.
Beyond these questions, the veterans we serve and your colleagues deserve to know you have a history of success and accomplishment. That could be from your military service, professional and/or volunteer service, academic achievements, or a combination of all.
If you'd like to be considered for this position, you must follow these instructions:
1.) Write a cover letter that specifically addresses why you're applying for this position and why you believe you're an excellent candidate we should consider.
2.) Provide a current resume or CV.
3.) Complete the assessment from the link below that will give us a sense of the problem-solving, collaboration and other attributes you bring to our diverse team of committed professionals. (The assessment will take up to 40 minutes. Please keep in mind that the first part is timed and you want to give yourself every opportunity to answer as many questions as possible during the time allotted.)
Before applying, you should learn more about our agency's overall approach at purposebuiltfamilies.com and our Operation Sacred Trust program specifically at operationsacredtrust.com.
Below is a general description of our agency's needs and expectations for this specific position. Please do not apply for this position if you're not highly confident you can fulfill all of these expectations. If you don't have that confidence, we encourage you to consider other opportunities with our agency with expectations you know you can fulfill.
Deputy Director, Veteran Care Supportive Services for Veteran Families (SSVF) Duties/Expectations
Provide oversight, mentoring and supervision to the Operation Sacred Trust (OST) care management team, including personnel time-reports, reimbursements, and related compliance activities.
Ensure that all programmatic reports are completed on a timely basis, including but not limited to the monthly cover sheets, dashboards, quarterly and annual progress reports.
Ensure that the program is in full compliance with all funding sources, including oversight of eligibility screening for all clients to ensure that appropriate referrals are made and eligibility compliance is met.
Assume lead role in day-to-day operations of the care management and related supportive services for OST management and related supportive services for OST clients and troubleshoot any problems that arise.
Support care managers to develop and implement individual housing stabilization plans (HSP).
Ensure timely contact with new clients to schedule intake interviews, assessments, and referrals of eligible veterans to appropriate supportive services.
Monitor care managers tracking of each client's progress towards HSP goals.
Ensure care managers appropriately document all client contacts and activities in Salesforce CRM in compliance with OST and SSVF guidelines and support HMIS (Homeless Management Information System) data management and reporting.
Provide linkages and referrals to community services, agencies and activities.
Attend and facilitate workshops and information sessions for clients and co-workers
Complete all documentation and paperwork in a timely and efficient manner.
Be regularly able to work a flexible schedule and be on-call as needed to intervene in crisis/emergency situations.
Oversee implementation of screening tools to assess risk of homelessness and prioritize provision of supportive services.
Serve as acting Program Director in the absence of the Program Director.
Represent the Program Director and agency in stakeholder and related community forums.
Use conflict resolution strategies to divert clients seeking shelter, including helping newly homeless and imminently homeless clients identify and implement strategies that will prevent them from having to enter shelter, while focusing on securing permanent housing (if an immediate alternative to shelter is not available).
Engage in an empathetic, non-judgmental way with people in stressful situations.
Demonstrate consistent competence establishing rapport to help clients resolve immediate housing crises with sensitivity to the unique perspective and priorities of each person, including those from cultures and backgrounds different than your own.
Work effectively in emergency and high stress situations.
Use conflict resolution and mediation skills, building on a history of mediation training and experience.
Collaborate and coordinate with the local Department of Veterans Affairs offices, housing providers, health care service providers, employment providers, and other service providers as needed to ensure access to services including a “warm hand-off”.
Assume other duties as assigned to support and ensure the success of the program.
The Operation Sacred Trust("OST") Program is charged with bringing unique approaches, experiences and expertise to serve homeless and low-income Veterans in Miami-Dade and Broward counties, located in the heart of South Florida. These counties have been hit particularly hard by the economic downturn as evidenced by the high level of poverty, low median income and skyrocketing foreclosure rates. Veterans have been particularly affected, with over 1,000 homeless Veterans and over 20,000 low-income Veterans living in the service area. Operation Sacred Trust is unique in that it combines proven traditional outreach and case management best practices with novel nontraditional service delivery methods. Funding for this initiative has been awarded by the Veterans Administration Supportive Services for Veteran Families program. Purpose Built Families Foundation’sOperation Sacred Trust (OST) collaboration is a nationally accredited, public-private partnership for homelessness prevention and rapid rehousing. Fundamental to the approach ofOSTis attention to factors that create, contribute to, and address problems in living as reflected by challenges to housing stability for low-income Veteran families.