Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.
Our employees have voted us as a 'Best Place to Work' 5 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.
Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!
What You’ll Do at IronArch Technology
IronArch Technology is seeking a Senior PC Technician to join our team in Washington, DC. (Secret Clearance Required)
The PC Technician will perform technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Responsibilities will include:
Install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
Troubleshoot output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Ensuring printer firmware and CAC software are in compliance, and work instructions are current.
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
8+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
May need to travel
Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis
Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairs
Experience installing and configuring firmware, and CAC authentication software on printer devices
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Demonstrated experience writing process documentation
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Secret Clearance required prior to start
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Knowledge of PowerShell scripting a plus
Experience using SharePoint to organize and store documents
Army MOS 25B experience desired
If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you qualify for a reasonable accommodation due to a valid religious or medical reason preventing you from being vaccinated.
Why IronArch Technology?
Awarded Best Place to Work 5 times!
Competitive compensation and market-leading bonus opportunities
Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch
Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
20 days of PTO accumulated per calendar year
11 paid holidays
Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
Company-paid short- and long-term disability
Company-paid life insurance
Voluntary life, accidental and indemnity income replacement benefits
Professional development reimbursement
Health club reimbursement
Apply today to learn why IronArch Technology has been awarded “Best Place to Work” for the last 5 years!
IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
IronArch Technology, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) established in 2013, provides IT Modernization & Operations and Management Consulting services for the Federal Government.
IronArch Technology combines the best of advanced analytics with industry expertise to develop agile solutions that improve clients’ strategic and operational performance. The company was founded by CEO, Joe Punaro, with a mission of serving our nation. Protecting our government’s critical infrastructure by leveraging the latest technologies ensures that future generations have the same opportunities for sustainability, growth, and prosperity as we have today.
IronArch promotes a culture of service, especially when it comes to caring for and supporting our veterans. We are dedicated to hiring, developing, and engaging top talent with an emphasis on combat veterans and military family members. As a serial entrepreneur and a decorated combat veteran who fought in Iraq, Joe views the well-being of the team as the most important part of an organization’s, and a mission’s, success. His team philosophy laid the foundation for IronArch’s emphasis on ourPeople Firstpractice, which has become part of our company’s DNA.
IronArch is committed to accelerating professional growth, empowering and inspiring our internal team, and delivering excellence. At IronArch, every voice is heard and valued, resulting in superior work and continuity for our clients. We invest in our team and their well-being by providing exceptional benefits for them and their families. By taking care of the whole person, we enable our team to achieve success both for themselves and our clients.
Our team’s technical acumen across IT Modernization & Operations and Management Consulting, along with our proprietary CloudKey technology, provides valuable, customized solutions that achieve world-class results for our clients’ evolving needs. Our strategic guidance creates a lasting partnership with our clients. Our team is committed to empowering the people we serve and providing innovative client solutions that continuously raise the bar.