Jan 27, 2022

Cloud and Systems Administrator

  • Harvey Mudd College
  • Claremont, CA, USA
Full-Time Information Technology

Job Description

Cloud and Systems Administrator

Computing and Information Services

POSITION SUMMARY

Reporting to the Director of IT Infrastructure and Systems (IaS), the Cloud and Systems Administrator leads day to day cloud operations for Harvey Mudd College. The Administrator has technical experience with cloud computing resources as well as hosted solutions and on-premise systems. The Administrator implements the College’s cloud strategy, creating tactical initiatives to help achieve the strategic goals that s/he drafts with the IaS team. The size of the IT team means that the administrator must demonstrate initiative to independently plan and execute operations with minimal supervision.  This role designs and maintains hosted and on-premise systems and applications. The Administrator must stay abreast of developments in highly technical areas that include VMware virtual infrastructure and cloud infrastructure, as well as platform services such as Microsoft Azure, Microsoft 365, Google Cloud and Google Workspace. In addition to maintaining the College’s significant cloud presence, the Administrator leads projects to migrate on premise systems to the cloud.  The Administrator works closely with the IaS team to constantly improve the College’s Identity and Access management system, upon which most other systems rely. The Administrator has significant cybersecurity responsibilities since the IaS team does not have a dedicated cybersecurity position. In addition, the Administrator works closely with the User Support Services group to ensure that services are offered efficiently and in a user friendly way.  The Administrator independently arranges for USS staff to have access to key systems, and monitors their work.

About Harvey Mudd College:

Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering and mathematics.  HMC enrolls about 800 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions.  According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature.  The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College’s mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.”

DUTIES AND RESPONSIBILITIES

Lead day-to-day operations and management of cloud systems

  • Maintain reliable and efficient operation of Harvey Mudd College’s computing infrastructure including cloud based and on-premise systems and services
    • With input from the User Support Services and IaS teams, independently plan and apply OS and application patches for server environments to ensure that all systems are up to date and as secure as possible
    • With minimal supervision, design and plan service lifecycle for cloud services.
    • Using independent judgment based on research, make recommendations to take advantage of cloud offerings, such as moving services from virtual machines to functions as a service.
  • Participate fully and as an equal member in the team that handles the configuration, management, and access control for IT services that utilize Software as a Service offerings, including Google Workspace, Microsoft 365, Duo MFA, Formstack and others.
  • Gather input from User Services to influence the work of the team that handles configuration, management and access control for Identity and Access Management solutions in use at HMC. Based on independent research, make recommendations for phase 2 of the College’s IAM initiative. Implement recommendations as appropriate.
  • Act as a technical contact for 3rd parties and vendors relating to Cloud-based, on-premises and hybrid computing resources and solutions at The College.
  • Carry out the role of vendor liaison for the major cloud services that CIS provides to include Google Workspace and Microsoft 365. This includes actively and independently engaging with resellers for Microsoft and Google to ensure that The College is getting the highest benefit possible from cloud investments. Actively inform CIS staff and others on campus about features and functionality available from these vendors.
  • Monitor critical services and, using independent judgment, take appropriate action to proactively resolve issues.
  • Support, maintain, and devise and implement improvements for HMC email systems including IronPort, Microsoft 365, Google Workspace and related systems.
  • Assist with day-to-day support for on/off premise services, such as troubleshooting and end-user problem resolution.
  • Actively participate in disaster recovery planning, implementation and quality assurance.

Long term planning and optimization of cloud systems

  • By attending conferences, taking classes and conducting research, keep up to date with developments in cloud computing and provide recommendations to improve cloud services and operational efficiencies.
  • Plan, implement, and maintain single sign-on, multi-factor authentication and identity lifecycle services.
  • In consultation with the IaS team, actively push forward the migration of existing on-premise systems and services to the Cloud.
  • Actively engage and work closely with campus departments to integrate their services into the Cloud and lead initiatives with User Support Services to ensure ongoing support once the systems are migrated. In the near future, this is expected to include the migration of PowerFAIDS (key to admission and financial aid) and Lenel (vital to physical security on campus)..
  • Identify, implement and maintain a new system for SSL certificate management.
  • Work closely with IT positions in academic and administrative departments (Chemistry, Computer Science, Engineering, Math, OCA) to educate them about cloud options and to assist them with migrations as appropriate.

Cybersecurity

  • Actively monitor systems for security related anomalies.
  • Ensure that security is part of the design of cloud services.
  • Actively participate in the review of cybersecurity screening of vendors (HECVAT).
  • Participate in the development of cybersecurity playbooks; carry out steps assigned to the administrator role in the event that a playbook is invoked.

OTHER RESPONSIBILITIES

  • Provide application and system support outside of usual campus hours, as needed or required.
  • Create and maintain needed documentation.
  • Attend and actively participate in team, CIS department, and other Claremont technical meetings.
  • Escalate urgent issues via phone and email to CIS managers 24/7.
  • Work directly with other CIS teams to support server and application related issue or initiatives.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

  • Demonstrated ability to work under minimal supervision and exercise independent judgment to carry out CIS strategies and meet annual goals.
  • Ability to carry out independent research and make well reasoned recommendations on the basis of the research.
  • Ability to work well in a small team oriented college department where people often perform many roles at once
  • Ability to juggle many different demands during a typical workday without losing track of priorities.
  • Demonstrated knowledge and experience with developing servers and implementing services within SaaS and IaaS solutions such as Microsoft Azure
  • Familiarity with both user side and administration of Google Workspace and Microsoft 365 environments
  • Demonstrated desire and willingness to keep up with constantly changing cloud offerings by reading widely, attending conferences and networking with other IT professionals
  • Strong problem-solving and critical thinking skills to develop and test hypotheses
  • Ability to communicate technical concepts in terms that are appropriate for the intended audience
  • Ability to handle multiple customer requests with a sense of urgency and consistent follow up.

Education:  Bachelor’s degree and/or equivalent combination of education, training and experience

Experience:

  • Proficient with Azure service offerings, web console and PowerShell
  • General knowledge of virtualization solutions including VMware and Hyper-V
  • General knowledge of Google Cloud Platform and Google Workspace for Education
  • Demonstrated technical understanding and experience with systems that provide single sign-on, multi-factor authentication and identity and access management
  • Sufficient background knowledge of TCP/IP, DNS, web servers, MS SQL, Active Directory, PowerShell, VPN and Linux to carry out the duties of the position

Knowledge and Skills:

  • Ability to communicate in an understandable, polite and friendly manner, both in writing and verbally with a wide range of customers, vendors and technical colleagues
  • Ability to work with a range of technical staff to troubleshoot and develop joint solutions
  • Demonstrated understanding of technical troubleshooting methodology and effective analytical skills

DESIRED QUALITIES

  • At least 2 years planning server and application upgrades
  • Experience with migration of systems from on-premise to the cloud
  • Experience with RapidIdentity, Fischer Identity as a Service or similar (Okta, Ping, OneLogin)
  • Experience maintaining and troubleshooting both wired and wireless network connectivity issues
  • Strong organizational skills and ability to multitask in a campus environment
  • Ability to occasionally provide support for local campus network in partnership with CIS staff and HMC network service providers.

OTHER

HOURS:

Regular hours are Monday, through Friday, 8:00 A.M. to 5:00 P.M. (including a one-hour meal period).  Hours may vary due to the needs of the College or department.

CLASSIFICATION & STATUS:                

This is an exempt, full-time, 12- month, benefits-eligible position.

REPORTS TO: Director of Infrastructure and Systems

APPLICATION PROCESS

Application Procedures:

Please visit www.hmc.edu/employment  to view a complete job description for this position and obtain information about how to submit an application.  Information about HMC’s competitive benefits package is available at www.hmc.edu/hrbenefits.

Deadline to apply:

Position will remain open until filled.

All faculty and staff (including contract workers) who are employed at HMC and for whom the COVID-19 vaccine is approved/authorized by the FDA, must be vaccinated against COVID-19, including the COVID-19 vaccine booster and provide proof of vaccination and booster, unless an exemption from this policy has been granted as an accommodation or otherwise.

This job description defines the essential fundamental job duties of the employment positions. It is assumed that employees hired for this position can perform the essential functions of the job without imposing risk or substantial harm to the health and safety of themselves and others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.

Regular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

States

CA

Security Clearance

NO Security Clearance

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