Job Summary
To assist retail customers and sell merchandise from either the store or showroom. As a Retail Sales Representative, you will provide continuous communication with outside salespeople, operations and pharmacy. The Retail Sales Representative keys orders and navigates through SAP.  Your Product knowledge is important, as this position recommends products when necessary

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Retail Customer Support

• Provide impeccable customer service and sales support via phone or walk-in customers; respond to customer queries, answer questions and solve problems in a timely fashion.

• Complete walk-in sales orders from start to finish; accurately key and pull products.

• Establish a positive working rapport with new and repeat customers.

• Accurately process customer transactions in order entry system such as submitting invoices for payment, orders, quotes, returns, etc.

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Maintain accurate customer records and interactions, facility records, and regulatory filings, ensuring branch level compliance in accordance with Federal, State, and Local guidelines.

Manage Retail Area

• Maintain an inviting retail area by keeping a clean, fully stocked area.  Rotate inventory as needed, and display seasonal and promotional products/programs as needed.

• Perform quarterly cycle counts and binning of materials in retail area. Work with local Management to correct any discrepancies found.

• Possess a current knowledge of company products and programs.

• Replenish the retail stock daily - Accountable for balancing assigned cash tray -

• Accountable for daily cash deposits and daily receivables deposit including cover sheets and taking deposits to the bank

• Develop strong working relationships within the location; actively communicate with sales, operations, and pharmacy as needed. 

• Generate reports as requested.

• May perform other Retail Sales Representative duties as assigned.

Job Qualifications

Required Qualifications

• High School Degree, or equivalent.

• At least one year of retail sales or merchandising experience

• Knowledge of Animal Health products

• Exceptional customer service and organizational skills.

• Accuracy and strong attention to detail.

• Effective verbal, written, and interpersonal communication skills. 

• General computer proficiency including knowledge of MS Office.

• Valid driver’s license and clean driving record

Preferred Qualifications

• Bilingual

• At least years of customer service experience

• Associate’s Degree in Business and/or Animal Health, or equivalent combination of education and experience

• Experience in animal health/agriculture

• Proficiency in SAP or related ERP

• A background in farm or ranch work along with experience in working with livestock is helpful

• One year of general office experience

• Warehouse experience a plus

Working Conditions

Physical Demands

• Lifting or Carrying, occasional, up to 50 pounds

• Sitting or Standing, majority of work day

• Reading and sight, requires frequent review of customer information

Environmental Factors

• Operate a computer of other office devices

• Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information