Mar 11, 2022

TechEdge Service Coordinator

  • Patterson Companies Inc
  • Billings, MT, USA

Job Description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.  

Essential Functions

  • Triages calls and inquiries from customers.

  • Assigns and schedules service requests from clients or company personnel.

  • Manages resources efficiently and effectively for all scheduled service.

  • Monitors service orders assigned to technicians.

  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

  • Reconciles various CRM reports on a monthly basis.

  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.

  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

  • Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

  • Associates degree or higher preferred or 2-5 years equivalent industry experience.

  • Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.

  • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

  • Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

  • Possesses strong planning and organizational skills, both written and verbal.

  • Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

  • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

  • Previous working experience with project or resource coordination.

  • Bookkeeping/accounting experience preferred.

States

MT

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