Jun 14, 2022

Service Coordinator - West Sacramento

  • Dobbs Truck Group
  • 1925 Enterprise Boulevard, West Sacramento, CA, USA
Full-Time Customer Service

Job Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.


Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.


We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.


I. General Job Description

This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



· Process customer repair orders from start to close, including PacLease repair orders if applicable.

· Prepare warranty repair orders for processing by Warranty Administrator.

· Gather customer information, including description of service problem, and enter into system.

· Respond to customer inquiries about the status of vehicle repairs.

· Obtain necessary signatures on work order prior to repairs at drop-off.

· Enter all parts and service updates into computer recording system.

· Dispatch work orders based on customer needs and technician experience, if applicable.

· Balance labor time daily and submit payroll.


II. Minimum Job Qualifications

· 18 years of age.


III. Desired Job Qualifications

· High school graduate, GED, or 1 year of work experience.

· Commitment and desire to learn medium and heavy-duty truck repair trade.

· Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.

· Strong organization, customer service, and communication skills.

· Intermediate knowledge of Microsoft Excel, Word, and Outlook.

· Dependable team player with a positive attitude.


IV. Mental Capability Requirements 

· Comprehension: Ability to understand, remember, and apply oral/written instructions and information.

· Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).

· Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.

· Communication: Ability to communicate effectively with individuals utilizing a phone.

· Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.


V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. 


While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.


VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

· Contribute to a work environment that is based on trust and respect.

· Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.

· Suggest ways to improve the efficiency of conducting their job duties.

· Promote continuous improvement and change to support company growth.

· Mentor others unselfishly.

· Give credit where it’s due.


Company Loyal Policies and Work Ethic

· Adhere to the policies contained in the Employee Handbook.

· Adhere to the Company’s Employee Conduct Policy.

· Support management decisions toward meeting company goals.

· Be open and receptive to new ideas, regardless of their origin.

Make prudent decisions, which are based on the best interest of the Company and its long-term future. 



We are an Equal Opportunity Employer
Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.


Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.


We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.



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