Jun 14, 2022

Director, Business Development & Process Improvement

  • Dobbs Truck Group
  • 33301 9th Avenue South, Federal Way, WA, USA
Full-Time Business Development Management Program Management Training

Job Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

  

I. General Job Description

This position will advocate for and champion continuous improvement to support Dobbs Truck Group’s short and long-range business objectives. The Director, Business Development & Process Improvement will work with senior management to identify areas of improvement and use Six Sigma methodology and tools to execute projects to increase efficiency, reduce costs and improve processes. This position manages and tracks the progress of projects; consults with management regarding people performance issues and develops managers’ skills in performance standards and metrics.

Additionally this position will be responsible to mentor, coach, and lead by example proper safety behavior in an effort to build a culture of safety.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

· Assists in the creation of processes, performance metrics, reporting and improvement targets for all strategic business units.

· Drive culture change to instill focus on fact-based management practices by leveraging the use of Six Sigma and other problem solving methodologies.

· Work cross-functionally and cross-departmental to initiate, lead and execute projects.

· Work on developing partnerships with the business at all levels.

· Identify, eliminate or mitigate major COPQ (cost of poor quality) defects by standardizing processes and improving process efficiency with the goal of becoming defect-free.

· Continuously improves Dobbs Truck Group organizational capabilities to achieve process quality as part of project execution, including awareness of the need to “do it right the first time”. 

· Support project teams in process quality activities by educating, coaching and mentoring others on process improvement philosophy, tools and application.

· Identify, train and support internal candidates using continuous improvement methodologies (High Impact Kaizen Events, Lean Belt, Green Belt).

· Work with Senior Leadership to identify strategic business opportunities that can increase efficiency, productivity and profitability.

II. Minimum Job Qualifications

· Bachelor’s degree in business administration or related field

· 5 years of experience in training, process and performance improvement

· 7 years of experience in the transportation industry 

III. Desired Job Qualifications

· Proven experience in customer service

· Experience in the heavy duty commercial truck or equipment industry with broad knowledge of the parts, service and equipment sales functions 

· Advanced knowledge of Microsoft Excel, Word, Minitab and Outlook

· Strong organization, presentation and communication skills

· Strong leadership and managerial skills

· Ability to create alignment with key stakeholders and drive results

· Six Sigma Black Belt certification

· MBA is highly preferred

IV. Mental Capability Requirements 

· Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.

· Organization: Ability to organize and prioritize work schedules of others on long-term basis.

Reasoning & Decision Making: Ability to make decisions which have significant impact on Dobbs Truck Group credibility, operations, and services 

· Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impact, etc., and to make formal presentations.

· Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

 

V. Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Some domestic travel required. 

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of Dobbs Truck Group. The evaluation of your job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

· Contribute to a work environment that is based on trust and respect.

· Have discussions on a regular basis with your manager to discuss opportunities to best achieve individual performance objectives and departmental goals.

· Suggest ways to improve the efficiency of conducting your job duties.

· Promote continuous improvement and change to support company growth.

· Mentor others unselfishly.

· Give credit where it’s due.

Company Loyal Policies and Work Ethic

· Adhere to the policies contained in the Employee Handbook.

· Adhere to Dobbs Truck Group’s Employee Conduct Policy.

· Support management decisions toward meeting company goals.

· Be open and receptive to new ideas, regardless of their origin.

Make prudent decisions which are based on the best interest of the Company and its long term future. 

  

We are an Equal Opportunity Employer

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.

States

WA

Security Clearance

NO Security Clearance

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