Apr 04, 2022

Senior Computer Technology Trainer / Technical Writer / Curriculum Developer / Trainer (R22-19)

  • Research Foundation for SUNY
  • Albany, NY, USA
Full-Time Education Information Technology Information technology

Job Description

Senior Computer Technology Trainer / Technical Writer / Curriculum Developer / Trainer (R22-19)


The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Senior Computer Technology Trainer/Technical Writer / Curriculum Developer / Trainer position within PDP’s Department of Computer Training Services in Albany, NY.


Description of Duties:

Translate technical information on New York State (NYS) proprietary systems into training materials and system documentation for end users. The position will also provide instructor-led classroom, one-on-one, and virtual classroom training and training support on NYS proprietary systems. Duties include, but are not limited to: designing, writing, and producing instructional materials, technical manuals, and job aids; developing training project plans and determining appropriate training methods; delivering training and training support through various methods, including classroom training, one-on-one training, and through virtual classroom technology; researching, evaluating, testing, and implementing other training technologies; developing and/or conducting training needs assessments and evaluation instruments; assisting in the coordination of project activities; composing project plans and reports; and working closely with NYS sponsor staff as needed to implement project deliverables.


Minimum Qualifications:

  • Bachelor’s degree from a college or university accredited by USDOE, or an internationally recognized accrediting organization, in education, management, information science, or related field.
  • A minimum of three years’ related experience providing statewide training or developing training curricula/reference manuals/software documentation.
  • Experience conducting technology-related training or other training support/teaching experience.
  • Strong proficiency with the MS Office suite and SharePoint.
  • Demonstrated ability to successfully work under pressure and attend to details, as well as effectively work on multiple projects with competing priorities/deadlines.
  • Excellent written and oral communication skills with demonstrated proficiency with English language grammar/usage.
  • Strong knowledge of instructional design.
  • Experience researching/using distance learning technologies or developing distance learning materials.
  • Experience translating complex business systems and concepts for diverse audiences and audiences that may include varying degrees of technical knowledge.
  • Expertise in proofreading, editing, and formatting training materials.
  • Ability to learn new software applications in a timely fashion.
  • Applicants must address in their applications their abilities to work with a culturally diverse population.
  • Variable work hours and possible travel throughout NYS (including areas that may not be served by public transportation) are required to gather information, test systems, or deliver training.
  • Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.


Preferred Qualifications:

  • Master’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization, in education, management, information science, or related field.
  • Strong background in technical writing.
  • Proficiency with authoring tools such as Captivate, and graphic development and editing tools such as Photoshop.
  • Experience working with state or local government agencies.


SPECIAL NOTES: Employment is with The Research Foundation for The State University of New York, a private, nonprofit, educational corporation that administers sponsored program activity for the University at Albany.  Salary is expected to be in the low $60s. Persons interested in the above position should submit a resume, three work-related references, along with a letter of application. Candidates selected for a final interview will be asked to develop a brief training project plan to present to the search committee and complete an on-site writing exercise. Review of applications will begin immediately and continue until the position is filled.  To apply, go to http://rfhr.interviewexchange.com/jobofferdetails.jsp?JOBID=144542. Applicants may also visit our website at www.pdp.albany.edu for more information. 


Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report (“Clery Report”): http://police.albany.edu/asr.htm  As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY  will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Research Foundation for The State University of New York, offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.





Security Clearance

NO Security Clearance

Apply Now