The ideal candidate will be responsible for supporting our sales team. You will be a key contributor to our sales team's success. You will primarily be charged with administrative support of our sales team through order processing, production monitoring, and logistics coordination. You will provide outstanding customer service by connecting with and supporting the sales team and the customers.
*Assist in creating sales material for sales preparation and success *Process inbound requests for quotes and orders *Answer phones and communicate professionally *Effectively manage email and provided timely responses *Monitor and report production scheduling to the sales team and customers *Coordinate shipping and delivery *Troubleshoot and resolve product issues and concerns *Document and update customer records based on interactions *Handle customer inquiries and issues *Develop and maintain a knowledge base of evolving products and services *Provide general admin support to Inside Sales Manager and team as needed
*Bachelor's Degree OR equivalent experience *Customer-service oriented *Proficient in Microsoft Office, especially Outlook and Excel *Technical savvy, learns new software and work processes quickly and proficiently *Driven and detail oriented *Excellent communication and organizational skills *Effective note taking and follow-up methods
Lodge Lumber is a premier regional provider of high-quality industrial and commercial forest products. Since 1940, our family-owned business has grown and prospered with our combination of personalized service, custom solutions and efficient delivery.