May 12, 2022

Activations Specialist

$19.00 - $24.00 hourly
  • Satcom Direct, Inc.
  • Melbourne, FL, USA
Full-Time Business Customer Service Telecommunications

Job Description

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. For our US based employees, the company covers the entire cost for an employee’s health, dental, vision, disability, and life insurance, as well as contributing to a significant portion of the family premium. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

Our Website: www.satcomdirect.com/ 

JOB SUMMARY:

The Activations Specialist coordinates across multiple business units to process service activation related configurations for business aviation customers. This role works to fulfill all incoming customer requests regarding new or expanded services while ensuring quality user experience and connectivity. This individual will be held accountable to core metrics designed to support organization and prioritization of key tasks and duties. 

ESSENTIAL DUTIES/RESPONSIBILITIES:

The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Support customers with technical configuration/activation, modification, or deactivation of services via phone, email, and other communication accurately
  • Coordinate with partners and use systems to provision all services for customer aircraft including Inmarsat, Iridium, VSAT, DirecTV, DataLink, etc. with accuracy.
  • Collaborate with appropriate internal departments (Sales, Support, TechOps, Accounting, Engineering) to fulfill customer requirements and forward requests.
  • Review customer Proposal and Activation Technical Document for accuracy and service compatibility 
  • Prioritize tasks based on customer flight schedule and time needed to configure service. 

To be successful in this role, an individual must be able to perform each essential duty in a satisfactory manner and should demonstrate all competencies listed above. All employees are expected to adhere to and be knowledgeable of SD operating standards, established safety rules, and adhere to company attendance guidelines. 

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

  • Proficient in Microsoft Office Suite, including Microsoft Outlook, Word, and Excel
  • Ability to complete tasks both quickly and accurately
  • Technical networking and/or avionic systems knowledge preferred
  • Knowledge of Inmarsat, Iridium, and VSAT services is desirable
  • Knowledge of business aviation, flight deck, and cabin hardware and services is desirable
  • Must be extremely detail oriented, organized, have the ability to multitask, and ability to pivot focus as needs change
  • Ability to be diplomatic and maintain confidentiality
  • Must have desire to work with technical information including but not limited to configuring networks for various satcom systems
  • Must have the desire and ability to work confidently and solve problems in a fast-paced environment both independently and as part of a team with minimal supervision even with time constraints
  • Excellent Phone and Customer Service Skills

EDUCATION/EXPERIENCE:

  • Bachelor’s Degree in aerospace, finance, business, or equivalent experience preferred
  • At least one year of Customer Service/Customer Support experience
  • Experience with Microsoft CRM desirable
  • Candidate must obtain AeroCNCT and AeroIT certifications upon starting the role

PHYSICAL DEMANDS:

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects. This role requires on-call duties of one (1) week at a time. During training, the schedule is 8:30 AM-5:00 PM. Upon training completion, schedule is 9:00 AM-6:00 PM

WORK ENVIRONMENT:

The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000

Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $19- $24/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. SD also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, experience level and location.

Occupations

Technical Customer Service

States

AL, FL, GA, MS, NC, SC

Security Clearance

NO Security Clearance

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