May 12, 2022

Field Service Engineer, Mid-Atlantic Region

$85,000 - $105,000 yearly
  • Satcom Direct, Inc.
  • Remote (Mid-Atlantic Region, USA)
Full-Time Aerospace - Aviation Business Customer Service Engineering Information Technology Telecommunications

Job Description

This is a Remote, Work from Home role. The successful candidate will work from a home office and travel to various locations for work as needed.

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. For our US based employees, the company covers the entire cost for an employee’s health, dental, vision, disability, and life insurance, as well as contributing to a significant portion of the family premium. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. 

Our Website: www.satcomdirect.com/ 

JOB SUMMARY:

The Field Service Engineer provides telephone and onsite technical support to customers and dealers through system setups and troubleshooting. This role works closely with our global technical support team and sales to ensure reliable solutions for customers while training and promoting new products and services.

ESSENTIAL DUTIES/RESPONSIBILITIES:

The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Supporting customers in all aspects of training including but not limited to: use hardware, and compatibility of services. This extends to initial Entry into Service training requirements as well
  • Capable of conducting onsite visits independently involving use of log capture tools
  • Travel to locations across Mid-Atlantic region and other territories as required to support customers while promoting products and services in collaboration with sales
  • Ensure tech publications are in order and make sure that if any discrepancy is found then, it should be fixed
  • Travel required

To be successful in this role, an individual must be able to perform each essential duty in a satisfactory manner and should demonstrate all competencies listed above. All employees are expected to adhere to and be knowledgeable of SD operating standards, established safety rules, and adhere to company attendance guidelines. 

GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

  • Understanding of VHF systems and data over VHF mediums
  • Understanding of L-Band connectivity services(Inmarsat/Iridium)
  • Understanding of Ku/Ka network fundamentals and service is desired (VSAT/iDirect)
  • Understanding of Cellular communication is desired
  • Fault isolation by evaluating terminal debug/log files; referring Installation Manuals and Wiring Diagrams
  • Capable of conducting training classes on-wing or in classroom environment
  • Capable of presenting products and services portfolio at trade-shows and workshops
  • Proficient with general office software including but not limited to; Microsoft Office Suite; Word, Excel, and PowerPoint
  • Outlook and CRM with the ability to adapt to a variety of other software databases
  • Outstanding customer service, organizational time management skills, and ability to multi-task
  • Excellent oral and written communication skills including the ability to interact successfully with internal and external contacts
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently
  • Effective and confident decision making and problem solving skills, especially under time constraints
  • Ability to maintain confidentiality
  • Ability to travel on short notice
  • Flexibility to handle after hours and weekend support needs

EDUCATION/EXPERIENCE:

  • Holding a Degree in Aviation (Avionics) or a Bachelor’s Degree in Electrical/Electronics
  • 5+ years of technical support representative experience
  • Experience with IP based systems ranging from routers/switches to special application systems

PHYSICAL DEMANDS:

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone as well as various RF and Avionic related equipment. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects. This role does include on-call duties.

WORK ENVIRONMENT:

The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000

Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $85,000-$105,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. SD also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, experience level and location. 

Occupations

Technical Customer Service

States

DE, DC, MD, NJ, NC, PA, SC, VA, WV

Security Clearance

NO Security Clearance

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