The Infrastructure Project Manager is responsible for managing all aspects of the projects assigned which are normally on the lower to mid-sized projects in terms of revenue value and complexity.
The Infrastructure Project Manager has ultimate accountability for maximizing the value delivered by your teams for your client. the successful delivery of assigned projects, where success is defined as delivering value to the customer/client on schedule, on budget, within the approved scope, and with a high degree of quality.
Executes PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following fundamentals: initiating, planning, estimating, resourcing, scheduling, and budgeting to take the current state into the future state.
Project management of overlapping client sites including:
design, assembly, and logistics of servers and gateways
training, deployment, and post-delivery support
Communicate the project plan for each site to Customer and program teams
Define deployment teams based on skill sets, logistics, and program dependencies
Provide progress reporting as defined each site's project plan per the Program's Governance Model
Develop & execute each site's schedule and manage the communication with Customers and each site's point of contact
Participate in change management meetings
Risk identification and associated mitigation planning
Will be responsible to lead and manage matrixed project team
Coordinates the setup of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication/stakeholder management) required for each assigned project.
Manages execution of the project:
Acts as primary customer contact for the project. Clearly articulate design, installation, and operational concepts and solutions to customers and technicians.
Prepares for and presents at appropriate project steering committee meetings
Works with Procurement to ensure material is delivered on time.
Transitions project to Day 2 support team after project completion.
Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit, and budget; project reporting; and quality review and assurance.
Manages revenue forecasting and tracking for assigned projects.
Reviews SOWs and pricing tools during pre-sales.
Experience with Voice migration projects would be a plus
Knowledge, Skills, Abilities
Manages Organizational Change
Bachelor's Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience; Master's Degree preferred.
Other Qualifications, Skills & Certifications
Experience with Voice migration projects
PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
Minimum of 5 years Infrastructure Project Management including direct management experience with a track record of increasing Project Management Office responsibilities within the technology services industry.
Excellent facilitation skills, ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Excellent leadership skills; ability to drive and motivate the team to achieve results; ability to influence and inspire action through strong decision-making skills.
Demonstrated success in identifying talent and building individual and management capability; proven track record of building successful organizations.
End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees, and utilizes strategies to reduce risk to the organization.
Strong experience handling employee issues and making sound judgment decisions in this area.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Smart Sheet, Salesforce.com, workforce management, and cloud-based technology systems.
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!