Are you interested in joining a team of IT pros working with industry leading clients? We have a number of exciting opportunities in the Portland area, offering interesting work and a comprehensive benefits package! As a network technician, you will install, service, and maintain our client's low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems.
Primary Roles & Responsibilities In-Scope Configuration Items --- Servers (Virtual & Physical) --- Storage & Backup Devices --- Server Appliances --- Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS) --- Tape Storage Units --- Power Distribution Units rated 3KVA and below --- SAN Fabric Switches --- Network Switches --- KVM Units --- WAN Optimization Devices --- Firewalls --- Access Points --- Routers --- Cables which connect the device to itself, a peripheral, or a power/network port Note: This is an extensive but not an exhaustive list and support for other items as may normally be found in the infrastructure environment may be required on a case by base basis.
Technical Tasks/Skills --- Power Cycling --- Running Diagnostics Commands --- Conducting whole unit replacement --- Inserting/Removing Media --- Replacing Defective Components --- Assist with fault diagnosis and investigation --- Configuring Remote Access --- Basic Storage Array Configuration --- Replacing faulty cables --- Tape Management and Maintenance
Operations Tasks List --- Updating and Recording of activities in relevant IT Ticket Management System --- Coordinating and agreeing attendance time and date with key stakeholders --- Provide support either through phone, remote tools, or in person at onsite --- Perform installation as needed either through physical or network medium --- Coordinate actual activity date and timings including arrival and departure times. --- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment --- Labelling, Patching and Asset Tagging activities --- Following specific task instructions and provision necessary reporting as necessary.
Training and Certification
COMP TIA A+, MCP/MCSE,CCNA are desirable certifications
Exceptional customer facing skills.
Able to work unsupervised.
Logical and Analytical approach to work.
Bachelor of Engineering/Technology/Science or Equivalent work experience
Overall Experience (in yrs.) :3 - 5 years
NAFTA & LATAM CountriesAbout Us
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!