Life-Assist is looking for a Administrative Specialist to operate as part of the Lenexa Customer Care, Sales, and Warehouse team. The AS will interact with internal teams throughout the U.S., and customers via phone, email, chat, and in-person.
If you are detail-oriented, an innovative thinker, a level-headed problem solver, and someone who loves seeing a project through to completion, this could be the role for you.
As the Administrative Specialist, you will:
Engage with customers by telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues.
Provide support for Sales team via phone and email.
Verify and submit orders and backorders to the warehouse for processing; keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve service or billing concerns by coordinating with the internal department to find solutions.
Respond promptly to customer needs and follows through to ensure high satisfaction; check to ensure that appropriate changes were made to resolve customers' problems; refer unresolved customer grievances to designated departments or to manager for further investigation.
Interface with Products Specialist to obtain product specifications, identify new products or substitute products as necessary.
File claims with outside transportation companies as necessary.
Coordinate with purchasing department to understand inventory fulfillment timelines, backorder status, recalled products, and vendor-specific shipping guidelines
Act as a site administrator of Life-Assist website and assist customers in navigating the website.
Collect prescription authorization forms from new and existing customers.
Communicate with customers licensing and purchasing requirements related to prescription only item; verify customer medical license status; coordinate with Compliance Department to resolve customer licensing issues.
Identify and report to management potential fraud, theft, or loss concerns.
If this sounds like you, we would like to hear from you!
Who Are You?
BA/BS or Associates degree preferred
2+ years of related experience; or equivalent combination of education and experience.
Experience in medical equipment products and/or distribution industry a plus
Strong computer skills including Microsoft Suite
Ability to multi-task and handle many projects at once
Excellent organizational skills and sense of urgency
Work with limited supervision
Can manage difficult or emotional customer situations
Who Are We?
At Life-Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.
When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for.
Life-Assist employees enjoy a positive and supportive environment where they encouraged to develop their skills and talent to their fullest potential.
What We Offer:
We believe in showing employees how valuable they are to Life-Assist. That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families. Check out what you can expect when you join our team:
15 accrued days Paid Time Off
7 Paid Holidays, Spot Bonuses, Longevity Awards
Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay and EAP
401K Retirement Savings Plan with a match
And much, much more…….
If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume.
It is the policy of Life-Assist, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program. M/F/V/D
Life-Assist has been supporting First Responders with EMS supplies and equipment since 1977. We pride ourselves on providing a unique customer experience in this age of automated phone systems and outsourced call centers. At Life-Assist, you will always speak with a friendly, knowledgeable Customer Care Specialist.
Here is what you can expect from us:
Free Shipping on orders over $100 Orders placed by 4pm local time will be shipped the same day National delivery in 2-3 business days Customer Care available from 7am-5pm PST Competitive pricing tailored to your needs Dedicated Account Manager or Inside Sales Specialist Inventory Management solutions National cooperative purchasing options
We invite you to experience the Life-Assist difference. And look forward to an opportunity to help you soon.