If you are passionate about helping people, love finding solutions to customer challenges, always go the extra mile and get a big smile on your face when you deliver WOW service, we would love to talk to you.
At Life-Assist, Customer Care Specialist listens to the needs of our customers, takes the time to understand and always delivers WOW level service. This specialist is someone who cares enough to deliver an outrageously incredible customer experience every hour of every day. Add in a good amount of empathy, positivity, flexibility, resourcefulness and a lot of tenacity and that describes a candidate we would like to meet.
If you believe you can make a difference to our customer and employees, please read on.
What You Get To Do:
Listen and understand customer requests, the needs and challenges of our customers and provide remarkable solutions.
Provide written and verbal communications to our customers in a manner that demonstrates our culture of caring.
Ensure every customer knows and feels that they are extremely important to Life-Assist and demonstrate that we are driven to support their needs.
Be the face and/or voice of Life-Assist, ensuring all customers feel welcome and appreciated from the first contact and forever after.
Support the sales channels with any customer support needs.
Who Are You?
2+ years of experience in customer service or a related sales support field Associates or BA/BS degree preferred
Experience in medical equipment products and/or distribution industry a plus
Excellent oral and written communication skills
Ability to learn and master processes/systems quickly
Highly committed to learning the products, services and solutions we offer
Look for opportunities to ‘wow’ customers with an unexpected level of service
Build strong relationships with customers, vendors and co-workers
Organized with a high level of attention to detail
Ability to work unscripted, confidently asking questions/providing answers Finds creative solutions to customer needs
Actively looks for opportunities to improve processes and gain efficiency
Responds to customer requests promptly and effectively
Follows up consistently in line with expectations
Values honesty and recognizes the impact we have on others
Thrives working in a team-oriented environment
Fits into a culture with a long history of helping people
Proficient with the Microsoft Office software suite
Who Are We?
At Life Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders are able to do their jobs as easily and effectively as possible.
When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for.
We are always looking for the best talent - individuals who are positive, motivated and hardworking, but most importantly align with our core values to provide the best experience for everyone. We understand what matters most: the health and well-being of you and your family. We also realize what a significant role work plays in contributing to these.
Members of our Life-Assist team enjoy a positive, supportive environment where employees are encouraged to develop their skills and talent to their fullest potential.
What We Offer:
We believe in showing employees how valuable they are to Life-Assist. That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families. Check out what you can expect when you join our team:
15 accrued days Paid Time Off -to help you take that refreshing time to get away from it all.
7 paid holidays plus 1 paid floating holiday to use as you please
Spot Bonuses – we recognize that sometimes a project requires that above and beyond effort and reward our employees with a Spot Bonus “shout out.”
Employee Assistance Program – to help you reduce the stress of everyday living.
Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay
401K Retirement Savings Plan – Life-Assist contributes a % of your deferral to help you meet your retirement goals.
And much, much more…….
If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please apply.
It is the policy of Life-Assist, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program. M/F/V/D
Life-Assist has been supporting First Responders with EMS supplies and equipment since 1977. We pride ourselves on providing a unique customer experience in this age of automated phone systems and outsourced call centers. At Life-Assist, you will always speak with a friendly, knowledgeable Customer Care Specialist.
Here is what you can expect from us:
Free Shipping on orders over $100 Orders placed by 4pm local time will be shipped the same day National delivery in 2-3 business days Customer Care available from 7am-5pm PST Competitive pricing tailored to your needs Dedicated Account Manager or Inside Sales Specialist Inventory Management solutions National cooperative purchasing options
We invite you to experience the Life-Assist difference. And look forward to an opportunity to help you soon.