Jun 20, 2022

Customer Care Specialist

  • Life-Assist Inc.
  • Rancho Cordova, CA, USA
Full-Time Customer Service

Job Description

About This Opportunity:

If you are passionate about helping people, love finding solutions to customer challenges, always go the extra mile and get a big smile on your face when you deliver WOW service, we would love to talk to you.

At Life-Assist, Customer Care Specialist listens to the needs of our customers, takes the time to understand and always delivers WOW level service.  This specialist is someone who cares enough to deliver an outrageously incredible customer experience every hour of every day.  Add in a good amount of empathy, positivity, flexibility, resourcefulness and a lot of tenacity and that describes a candidate we would like to meet.

If you believe you can make a difference to our customer and employees, please read on.

What You Get To Do:

  • Listen and understand customer requests, the needs and challenges of our customers and provide remarkable solutions.
  • Provide written and verbal communications to our customers in a manner that demonstrates our culture of caring.
  • Ensure every customer knows and feels that they are extremely important to Life-Assist and demonstrate that we are driven to support their needs.
  • Be the face and/or voice of Life-Assist, ensuring all customers feel welcome and appreciated from the first contact and forever after.
  • Support the sales channels with any customer support needs.

Who Are You?

  • 2+ years of experience in customer service or a related sales support field
    Associates or BA/BS degree preferred
  • Experience in medical equipment products and/or distribution industry a plus
  • Excellent oral and written communication skills
  • Ability to learn and master processes/systems quickly
  • Highly committed to learning the products, services and solutions we offer
  • Look for opportunities to ‘wow’ customers with an unexpected level of service
  • Build strong relationships with customers, vendors and co-workers
  • Organized with a high level of attention to detail
  • Ability to work unscripted, confidently asking questions/providing answers
    Finds creative solutions to customer needs
  • Actively looks for opportunities to improve processes and gain efficiency
  • Responds to customer requests promptly and effectively
  • Follows up consistently in line with expectations
  • Values honesty and recognizes the impact we have on others
  • Thrives working in a team-oriented environment
  • Fits into a culture with a long history of helping people
  • Proficient with the Microsoft Office software suite

Who Are We?

At Life Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders are able to do their jobs as easily and effectively as possible.

When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for.

We are always looking for the best talent - individuals who are positive, motivated and hardworking, but most importantly align with our core values to provide the best experience for everyone. We understand what matters most: the health and well-being of you and your family. We also realize what a significant role work plays in contributing to these.

Members of our Life-Assist team enjoy a positive, supportive environment where employees are encouraged to develop their skills and talent to their fullest potential.

 What We Offer:

We believe in showing employees how valuable they are to Life-Assist. That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families. Check out what you can expect when you join our team:

  • 15 accrued days Paid Time Off -to help you take that refreshing time to get away from it all.
  • 7 paid holidays plus 1 paid floating holiday to use as you please
  • Spot Bonuses – we recognize that sometimes a project requires that above and beyond effort and reward our employees with a Spot Bonus “shout out.”
  • Employee Assistance Program – to help you reduce the stress of everyday living.
  • Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay
  • 401K Retirement Savings Plan – Life-Assist contributes a % of your deferral to help you meet your retirement goals.
  • Tuition Reimbursement

And much, much more…….

If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please apply.

It is the policy of Life-Assist, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.  Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program.  M/F/V/D



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