Student Accounts Specialist in Student Accounts Office
SUNY Buffalo State
Buffalo, NY, USA
Buffalo State, State University of New York, seeks candidates for the position of Student Accounts Specialist in Student Accounts Office
Under general supervision, the Student Accounts Specialists will assist in the supervision of workflow in the Student Accounts Office and be responsible for the oversight of cash management. These positions will manage the disbursement of aid and daily bill processes and invoicing, oversee the tuition collection of delinquent accounts, the present payment plan module, and implementation of a formal past due payment plan for accuracy and compliance aimed at helping our students achieve success in their college career and pursue higher education affordably. Both positions will cross-train to provide backup support to one another.
Associate degree in Business, Finance, Accounting or related field; or 2 years of equivalent work experience required.
Must interact professionally with individuals at all levels of the organization and provide exceptional service to all constituents.
Excellent interpersonal written and oral communication skills.
Excellent attention to detail.
Ability to work independently and as part of a team.
Ability to analyze and interpret data.
Solid working knowledge of Microsoft Office, including Excel.
Experience in a financial services setting.
Ability to understand and identify the different transactions that post to Student Accounts and explain fees, financial aid, housing charges and adjustments in addition to working knowledge of cashiering functions.
Strong aptitude for figures with a high degree of accuracy.
Work experience in a Financial or Higher Education institution.
Possess and maintain a working knowledge of Banner procedures and processes needed to navigate the cashiering functions with the ability to navigate within the system to service students in all aspects of their student accounts.
Basic knowledge of general accounting concepts and principles related to accounts receivable, student loans, and collection techniques, customer service best practices, automated receivable and cashiering systems, compliance related reporting and regulations, and FERPA (proxy) privacy laws
The evolution of learning communities in higher education during the last decade is one of the most exciting, academically challenging, student friendly developments in years. Learning communities are academically challenging and extremely rewarding.
At Buffalo State, a learning community is a block of courses that explores a complex theme through four or five classes. The faculty work to demonstrate how their particular course reflects the theme and connects to learning in other courses. Students take all of these courses together and form friendships that last beyond graduation.
Equally as important, students learn material at a deeper level because they spend more time discussing ideas and working to master the lessons.