Commerce City Civic Center, East 60th Avenue, Commerce City, CO, USA
The Network/Systems Administration Supervisor manages and coordinates system administration and network services including network equipment, server hardware, storage devices, IT security, server operating systems, messaging systems, VOIP, and departmental and enterprise applications. Leads information technology projects and performs broad supervisory and technical duties that include overseeing Tier 2/3 support and meeting internal and external customer expectations. The hiring range for this position is $86,399 - $123,636 annually ($41.5379 - $59.4405 hourly)
The City of Commerce City has temporarily adopted a hybrid work environment that includes remote (telework) and in-person duties. The flexibility in the assigned work schedule is subject to change based on the finalization of the Return to Work policy. This position is eligible to work remotely with a minimum of 1-2 days per week on-site (days are flexible). This position will also be required to report on-site within 1 hour on an on-call basis.
Essential Duties & Responsibilities
Acts as SME and Provides Tier 2/3 support for assigned hardware and systems
Provides hands-on Tier 2/3 support to end-users in solving technical problems and fulfilling service requests utilizing systems management tools and techniques
Serve as project manager or technical lead on department projects utilizing PMI methods
Serves as escalation point for system administrators on technical problem resolutions
Installs, diagnosis, monitors, repairs, upgrades and maintains switches, routers, servers, firewalls, wireless, security, storage, backup, VOIP and disaster recovery for the entire organization
Plans, supports, upgrades troubleshoots and assists with purchase of various City software and hardware services including the Microsoft Office 365 suite
Responsible for the ITIL process for Change Management
Participates in the review and evaluation of equipment and software alternatives for departments/users and recommends solutions.
Provisions, installs/configures, operates, upgrades with new releases and models, maintains assigned systems hardware, software and infrastructure
Prepares and maintains documentation pertaining to policies, procedures and IT systems
Ensures that all work is end-user focused, committed to excellence, with a strong attention to detail during all phases of the project lifecycle including discovery, initiation, requirements, design, development, testing and implementation
Provides subject-matter expertise and primary hands-on technical hands-on administration for assigned systems
Oversees disaster recovery and business continuity planning for networks and systems
Develops and maintains SQL triggers, stored procedures, db schema, views and scripts
Schedules resources and timing for network, software, and server upgrades in accordance with the Change process and schedule.
Prepares work plans, project plans and other documents as appropriate
Assists in developing and evaluating IT strategies, policies and procedures
Interfaces with software and hardware vendors to procure and maintain products and services
Participate in the on-call after hours support team
Document all work products and progress in the IT Service Management System
All city employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect and Excellence
Essential Supervisory Duties
Prepares timely performance evaluations that clearly define expectations
Documents performance highlights and provides accurate feedback and coaching to employees
Mentors staff and identifies training opportunities to maximize performance
Monitors training outcomes based on established training standards and requirements
Trains, supervises, schedules and evaluates assigned employees
Plans and manages team workload effectively, ensuring transparency and visibility into the division operations.
Leads regular team meetings and confers one-on-one with direct reports regularly
Fills in as the acting IT Manager during his/her absence
Performs other duties as assigned
NOTE: This job description is not intended to be an exhaustive list of all responsibilities and qualifications. Employees are accountable for all duties associated with this position.
Technical Customer Service, Documentation-Technical Writing, Computer-Electronics-Telecomm Install-Maintain-Repair, Computer-Network Security, Desktop Service and Support, IT Project Management, Network and Server Administration
$86,399 - $123,636 annually
NO Security Clearance
Bachelor’s degree in Computer Information Systems, Technology Management or a related field and at least five years of progressively responsible system/network administration and support experience required. Lead or supervisory experience preferred. Experience and training in Windows Servers, Virtualization, Networking, VOIP and Wireless required. Certifications in VMWare or Microsoft Server preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification within 30 days of employment. Any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Knowledge, Skills and Abilities:
Ability to evaluate and recommend products and services to maintain and expand network and system functionality
Ability and knowledge to cross train on software, systems and infrastructure to provide two deep support coverage Knowledge of IT Service Management best practices including ITIL
Strong knowledge to ensure standards are developed and adhered per industry best practices for networking and systems administration
Ability to research new technologies and provide recommendations on usage in the organization
Strong knowledge of the principles and practices of project management – PMI preferred
Strong knowledge of system and network administration including providing Tier 2/3 support
Strong knowledge of providing end-user technical training and producing technical documentation
Ability to motivate, supervise, train and lead employees
Strong knowledge of current Microsoft Server operating systems and server hardware
Strong knowledge of enterprise server virtualization – VMWare preferred
Strong Knowledge of enterprise storage and backup technology – Veeam preferred
Strong Knowledge of Microsoft Active Directory
Strong Knowledge of Office365 system administration
Strong Knowledge of Cisco switch, routing, firewalls, wireless, access/identity and telephony
Strong Knowledge of IT Security
Strong knowledge of DellEMC VXRail
Strong knowledge of Enterprise and Department software solutions
Knowledge of Microsoft SQL Server
Knowledge of Microsoft System Center and WSUS
Must have excellent verbal and written communication skills including the ability to explain technical terminology to non-technical end users.
Knowledge of the terminology, principles and methods utilized within the Information Technology Department
Advanced Skill in utilizing computer hardware, software tools, applications and techniques to complete daily assignments
Strong problem solving skills
Excellent communication and presentation skills
Strong customer advocacy and customer relationship skills
Group facilitation, mediation, and conflict resolution skills
Skill in organizing resources, establishing priorities, and delegation
Leadership ability to develop and support a team with cooperation, trust, collaboration, and ownership
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
As one of the state’s fastest-growing communities, Commerce City is redefining itself for the next generation, building on historic values of community, industry, agriculture, and family.
Centrally located along Colorado’s bustling Front Range, Commerce City is a quality community for a lifetime.
It’s a safe, diverse, and welcoming community with 25 miles of trails, a championship golf course, 840 acres of open space and parks, 1,300 thriving businesses, one of the country’s largest soccer complexes, and the nation’s largest urban wildlife refuge.