Jul 05, 2022

Sr. IT Engineer – Public Safety

$82,128 - $117,524 yearly
  • City of Commerce City
  • Commerce City, CO, USA
Full-Time Information Technology

Job Description

The hiring range for this position is $82,128 - $117,524 annually ($39.4844 - $56.5021 per hour). 

The City of Commerce City has temporarily adopted a hybrid work environment that includes remote (telework) and in-person duties. The flexibility in the assigned work schedule is subject to change based on the finalization of the Return to Work policy. This position is eligible to work remotely with a minimum of 1-2 days per week on-site (days are flexible).  This position will also be required to report on-site within 1 hour on an on-call basis.

Essential Duties & Responsibilities

  • Provides primary support for computers, mobile devices, servers, routers, software, applications and networking utilized in the PD in compliance with CJIS requirements in accordance with established Service Level Objectives
  • Installs, configures and troubleshoots public safety network including in-car routers with multiple LTE connections
  • Upgrades server and network hardware and software components as required
  • Provides design, planning and implementation support for Police Department IT projects to include project management of assigned projects
  • Evaluate, recommend and train users on public safety technology systems and applications
  • Assist in coordination with Local, State and Federal agencies as needed to support required data exchange connections and implementation
  • Assist the IT Business Analysts in liaising with vendors with respect to security-related products and services
  • In collaboration with IT Business Analysts review and evaluation of equipment and software alternatives for PD and recommends solutions, ensuring compliance with security standards and procurement policy
  • Provision, install, configure, operate, upgrade, and maintain PD systems, hardware, software, servers, routers and networking/system infrastructure
  • Prepare and maintain documentation pertaining to policies, procedures and IT systems
  • Ensures that all work is end-user focused, committed to excellence, with a strong attention to detail during all phases of the system lifecycle
  • Establish, support, and continuously improve enterprise security by researching, recommending, and adopting cybersecurity and CJIS best practices 
  • Assist with external auditing functions including NIST, CJIS, and other audits
  • Act as SME and improve CJIS Awareness among all PD end-users
  • Review annually and coordinates changes to the CJIS Incident Response Plan
  • Work closely with other IT teams to address security requirements for all CJIS systems, whether on-premises or cloud-hosted
  • Work closely with other IT teams to identify, contain, and remediate end-user related security incidents (viruses, credential compromises, etc.)
  • Assist in the preparation of bid specifications, requests for proposals or requests for information
  • In cooperation with IT staff and PD staff, participate in table-top exercises and other approved drills to test incident response 
  • Provide on-call after hours support as required
  • Document all work products and progress in the IT Service Management System 
  • All city employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect and Excellence

Performs other duties as assigned

States

CO

Salary

The hiring range for this position is $82,128 - $117,524 annually ($39.4844 - $56.5021 per hour).

Security Clearance

NO Security Clearance

Job Requirements

Minimum Qualifications

Bachelor’s degree in Computer Science or Information Systems is preferred. At least five to seven years of system/network administration and support experience is required. Prior experience in Security of Information Systems strongly preferred. Experience and training in Windows Servers, Networking, Application and Mobile hardened computer support required. Certifications in Microsoft Server and Cisco Networking preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification within 30 days of employment.  Any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

Knowledge, Skills, and Abilities

  • Working knowledge of managing end to end support on enterprise applications, servers, desktop, laptop, cameras, and mobile devices 
  • Working knowledge of LTE routers including Cradle Point
  • Strong knowledge of industry security standards and best practices including NIST 800-53
  • Knowledge of the theory, principles, practices, and methods of management and administration of information systems, including systems analysis, design, construction, monitoring, maintenance, testing, documentation, training, and production support
  • Knowledge of security technologies including firewalls, proxies, SIEM, antivirus, and IDPs
  • Knowledge of network and cabling theory and applications. 
  • Knowledge of network protocols, architecture and system design 
  • Knowledge of penetration testing, network security, and the techniques used to expose and correct security flaws
  • Knowledge of current Microsoft Server operating systems and server hardware
  • Knowledge of enterprise server virtualization – VMWare preferred
  • Knowledge of enterprise storage and backup technology – Veeam preferred
  • Knowledge of Disaster Recovery methodology, daily operations, and recovery considerations
  • Knowledge of Microsoft Active Directory, SAML SSO, and Office365 system administration
  • Knowledge of Cisco switch, routing, firewalls, wireless, and access/identity
  • Knowledge of Security Awareness Training and Phishing Campaign applications
  • Knowledge of Microsoft Endpoint Configuration Manager, and WSUS
  • Knowledge of SQL server including queries and data migrations
  • Strong problem-solving, verbal, and written communication skills
  • Strong customer advocacy and customer relationship skills
  • Ability to research new technologies and provide recommendations based on security 
  • Ability to explain technical terminology to non-technical end users.
  • Ability to identify and spotlight vulnerabilities on on-premises and remote networks and recommend remediation steps
  • Ability to think critically and innovatively about security solutions

Equipment Used, Work Environment and Physical Activities

  • Driving: May need to drive a city or personal vehicle in the normal course of business
  • Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). Daily use of software programs including Microsoft Office Suite
  • Physical Activities: Sits for long periods of time; light physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting and carrying
  • Lifting: Occasionally lifts, carries, and exerts up to 50 pounds 
  • Vision & Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquires.
  • Exposure to Environmental Conditions: Position generally works in an office setting with overhead lighting and long periods of screen time.  Some work may be performed in precarious or tight spaces.
  • Schedule:   Position generally scheduled Monday - Friday; occasional weekend work.  Some work from home may be authorized.  May require attendance at off-site meetings. 
  • Additional Working Conditions: None 
  • Reasonable accommodation may be made to individuals with disabilities for the essential functions of the job. 

NOTE: This job description is not intended to be an exhaustive list of all responsibilities and qualifications. Employees are accountable for all duties associated with this position.  

The City of Commerce City is an equal opportunity employer.


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