Jul 21, 2022

Customer Data Specialist Requisition Number: CUSTO001774 Portsmouth, NH

  • Sprague Operating Resources LLC
  • Portsmouth, NH
Full-Time Administration Business Customer Service Defense Information Technology Management Oil and Gas Other Training

Job Description

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:

https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=28a683c6-0ac0-48b5-8abf-3837c6b1aada

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

 

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Sprague also provides tuition reimbursement for any employee that would like to further their education.  Sprague has adopted a casual business dress code where you can wear jeans to work!  Do you like to get involved where you work?  Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support the charity of the week. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

  • 401(k) Traditional and Roth plans with employer match of 60% of the first 6% of the employee’s contribution
  • Defined Contribution Plan with an automatic 5% contribution from Sprague
  • Paid Volunteer Time
  • Flexible Working Policy
  • Choice of high deductible and PPO Health Plans to fit your individual needs
  • Wellness Program

 

We want to hear from you!

The Customer (and Terminal) Data Specialist ensures customers are setup correctly and efficiently, and data flows accurately and successfully through our systems from purchase through billing by utilizing computers and communication technology & equipment. Do you like to research and analyze business problems to find comprehensive resolutions? The ability to exercise sound judgment in decision making is essential to communicate and interact effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Delivering results under pressure in a fast-paced environment will promote positive customer and employee relations.

  • Directly or indirectly reconcile basic issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to resolve
  • Work with key stakeholders on applicable projects to gain an understanding of project objectives, timelines, detailed steps, and immediate action items.
  • Understand the importance of projects so their value and priority can be explained to those who the project will affect – inside and outside of immediate team.
  • Analyze and organize data and explain necessary project steps to coworkers who will aid in project execution.
  • Handle shifting responsibilities with ease
  • Conduct all interactions in a professionally positive tone
  • Maintain customer management and terminal automation software systems and support their proper daily operation
  • Produce and maintain process documentation and support projects as needed
  • Maintain customer account data and record and track customer inquiries within the appropriate system(s)
  • Participate in ongoing training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills
  • Provide backup and on-call phone support coverage as required
  • Other duties as required

 

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.

Qualified candidates for this role will have the following:

  • Advanced Excel skills required
  • Bachelor’s degree in Information Systems/Business Analytics; classes in the following courses are helpful: Database Management and Systems Analysis, Business Analytics and Spreadsheet Modeling, Business Applications Development
  • Basic understanding of database normalization, data transformation, and relational databases preferred
  • Understanding or experience working in a scrum-based development environment preferred
  • Familiarity with customer-centric databases preferred

                         

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. As a publicly-traded company (NYSE:SRLP) founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community. 

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

 

Occupations

Database Development-Administration, IT Project Management

States

NH

Security Clearance

NO Security Clearance

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