The Infrastructure Technician III leads on-site skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. This would include Black Box employees, subcontractors and Manpower resources.
Provide team leadership and assist Operations Managers as needed with employee assessments, feedback, and local requirements.
Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.
Lead team to perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
Represent Black Box in client meetings to ensure that all parties are consistently updated on work progress and client expectations are being met.
Engage in internal planning to optimize Black Box's ability to complete the project within established guidelines.
Assist with material control to make sure that technicians have all materials needed to complete their work.
Ensure Black Box quality and safety guidelines are being followed.
Assist PM with SOW and scope management on project and service requests.
Communication and reporting of daily activity completed for run books and project task logs, and assessment of completing task in the time allotted for completion.
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
Perform site survey, document findings for submittal to sales engineering regarding requirements and needs.
Execute project milestones and test plans.
Complete project closeout deliverable packages, Test Results, As-Built, Pictures, and Quality Audits.
Travel to client sites as needed to complete assigned work and transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
6+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
Other Qualifications, Skills & Certifications:
BICSI Installer (INST1)
BICSI Installer 2 copper/fiber (INSTC/INSTF)
BICSI Technician (TECH)
Valid driver's license
Proven ability to install, terminate & test low voltage cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable and fiber optic cable..
Ability to install cable pathways, conveyances (e.g. ladder, trays, support systems)
Knowledge of through-wall penetration systems
Ability to carry up to 30 lbs. and lift up to 50 lbs.
Ability to climb ladders and work from heights
Ability to communicate well and represent Black Box in client meetings and interactions
Advanced knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems.
Advanced knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
Advanced knowledge of publications pertaining to standard cabling for telecom, data, security & wireless systems practices, engineering & Federal, State & local safety standards.
Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.
For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.
On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver. WE ARE HIRING!