Aug 12, 2022

Network Technician I (CW - Onsite)

  • Black Box
  • New York, NY, USA
Full-Time Construction Defense Engineering Information Technology Management Other QA-Quality Control Sales management Information technology

Job Description

Job Description

Black Box Network Services, the global leader in communication system integration, is looking for a Network Technician with a proven track record in:
  • Racking and stacking of network devices
  • Cable patching
  • Physical layer troubleshooting
  • Equipment disposal activities
  • Installing and troubleshooting Cisco and Avaya IP phones

Position Details:
  • Hourly position based on candidates experience and skill set
  • Long term contract with possible extensions or hire
  • Standard Hours: Mon to Fri 6:00PM to 2:00AM but during (2) week training will be 8:00am-5:00pm.
  • Location: Customer site - Staten Island, NY 10311
  • Client Addendum will apply; copy will be provided at the time of offer acceptance

  • The patching cabling between network equipment and customer's network
  • The installation of power cables from equipment to power supply in rack/cabinet/closet
  • The installation, troubleshooting and de-installing network equipment
    • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
    • Install, troubleshoot, and de-install Network General remote Sniffers
  • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
  • Act as interface between customer's associates and management
  • Provide hardware break-fix services for network infrastructure
  • Perform onsite call-through, data, voice, website and security testing
  • Perform back-up testing to ensure all systems are connected to the customer's network as directed
  • Support carrier testing of circuits
  • Assist with facilities efforts
    • Power and uninterruptable power supply (UPS) restoral
    • Water problems,
    • Emergency cooling restoration,
    • Fire suppression exercises, restoration, and post fire events
  • Support inventory management activities
    • Receiving inventory
    • Tagging of assets
    • Tracking spares (crash kits)
    • Ordering inventory
    • Updating inventory records
    • Prepare and return damaged equipment
  • Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Knowledge, Skills, & Abilities:
  • Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
  • Requires experience in working in communications closets
    • Must be able to perform rack and stack activities
      • Must be able to safely lift heavy objects
    • Must understand cable patching processes and procedures
    • Must be familiar with 66 Block and 110 Block cross connect procedures
    • Must have a basic knowledge of data communications networking.
      • Must be able to assist in troubleshooting issues
      • Must understand network terminology
  • Must be familiar with IP phone
    • Must be able to program Cisco phones
    • Must be able to install Avaya phones
    • Must be able to troubleshoot Avaya and Cisco phones
  • Requires good interpersonal communications skills
    • Must be able to explain technical issues in a way the customer will understand an issue
    • Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience and Education:
  • High school diploma or equivalent required
  • Minimum of 3-5 years of experience in data communications
  • Must have a basic knowledge of Cisco Phones, switches and routers

Must have a basic knowledge of local and wide area networking

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

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