Aug 18, 2022

Customer Operations Coordinator

  • Black Box
  • Minnesota, USA
Full-Time Construction Defense Engineering Information Technology Management Other QA-Quality Control Sales management Information technology

Job Description

Job Description

This position handles the day-to-day client relationship with Black Box clients from a warehouse perspective. This role acts as the client liaison to meet their ongoing technology needs through data entry, customer service, reporting/trouble-shooting issues, staging products and making recommendations on product alternatives and materials.

Location: Maple Grove, MN

  • Monitor client ticketing system and entering manual data entries into ERP; respond to client ticketing system within 24 hours to maintain service level agreement (SLA).
  • Work on sales orders and service tickets. Inform supervisors of product backorders and make substitution recommendations.
  • Contact Service Desk staff to help with general questions and order modifications.
  • Update the Inventory Web Portal to more accurately display data.
  • Engage in ongoing communication with Client regarding voice product inventory levels, refurbishing needs and products to order.
  • Answering questions and address ad-hoc requests for Clients and Third Tier Distributors.
  • Complete miscellaneous reports requests, such as:
    • Backorder report
    • Voice product threshold report
    • Equipment shipped/received report
    • Production schedule
    • Voice and data refurbishing reports
  • Daily/weekly discussions and meetings with Client Services team.
  • Participate in project calls with clients and Project Managers.
  • Receive, stage, ship and reserve bill of materials.
  • Additional duties as assigned.

  • High School Diploma, or equivalent
  • 3 years of experience in product control or service coordination

#LI-AG1About Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.


Other, Project Management



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