Aug 30, 2022

Manager, Subscription & Journal Operations

  • American Academy of Pediatrics
  • Itasca, IL, USA
Full-Time Health Care Inventory Logistics Nonprofit - Social Services Supply Chain

Job Description

Seeking a team player to manage the American Academy of Pediatrics (AAP) subscription database to ensure implementation of product, access, pricing, continuing medical education (CME) and member benefit programs for print and digital journals and subscription products. Manage fulfillment and distribution of print and digital subscription titles to maximize distribution and drive revenue for our mission-based non-profit organization.


Hybrid working arrangement of 40% on-site at our Chicago suburb headquarters in Itasca, IL.


All AAP employees must be fully vaccinated against COVID-19; requests for a medical or religious accommodation regarding this vaccination can be submitted for consideration upon an offer of employment.


Some tasks include:

1.             Manage domestic and international fulfillment and distribution of journals and subscription products. Monitor journals inventory and make recommendations for adjustments to maximize cost savings. Manage all vendor relationships related to journal fulfillment, and customer service processes.

2.            Manage and execute renewal plans for multi-channel renewal efforts including print, email, and telemarketing to increase circulation through new acquisition and retention. Oversee preparation of subscription renewals lists to meet delivery deadlines and format requirements.

3.            Manage subscription database to implement strategies for product launch, access, pricing, and CME. Manage subscription member benefit and sponsorship programs. 

4.            Oversee bi-annual and annual business publications audits (BPA) circulation audits for Pediatrics and AAP News to validate circulation claims for advertisers. Work with external advertising agency on subscriber list matches for targeted advertising campaigns to maintain and grow advertising revenue.

5.            Manage and direct compliance with USPS requirements for periodical and other postage discounts. Manage permits, enterprise payment systems (EPS) and accounting service center (ACS) programs, and Postal One access. Oversee the preparation and publication of USPS Annual Statements of Ownership, Management, and Circulation. Reconcile postage debits and prepare postage reporting to assist stakeholders in preparation of annual postal budgets.

6.            Prepare monthly circulation and revenue reports for stakeholders. Develop ad hoc reports to assist management team in planning and evaluating subscription programs. Work with product manager to monitor and evaluate subscription product performance to budget. Maintain circulation history and reports.

7.            Work closely with Member and Customer Care and other key staff to keep team apprised of changes in subscription programs and pricing. Research and resolve 2nd tier customer problems as requested. Maintain programs to improve subscription data hygiene. 

8.            Ensure that data entry activities result in the prompt processing of renewal revenues. Oversee monthly reports to track circulation levels and trends, conversion rates, activations, renewal rates and trends for assigned products. 

9.            Serve as subscription SME and provide UAT for technical implementation and system upgrades. Evaluate subscription processes and recommend changes to maximize system efficiencies. 

10.        Supervise and mentor assigned staff. Encourage a work environment that promotes inclusion and belonging of all staff. Support ongoing staff development, help set objectives, and evaluate performance, and promote and enhance staff capacity in skills necessary to achieve goals. Ensure staff operate in a fiscally prudent manner, maintain confidentiality, operate with the highest ethical standards, and provide excellent service to members and volunteers. 

11.          Cross train with relevant staff to provide back-up support and business continuity for electronic circulations.

12.         Maintain Standard Operating Procedures (SOP).


Qualifications needed:

1.             Bachelor’s degree in business, journalism, publishing, marketing, or related discipline or an equivalent combination of related education and work experience required.

2.            At least three years’ related experience coordinating or managing publication subscription activities required, including managing databases, fulfillment, developing statistical reports, managing budgets, and supervising staff or leading teams. Experience working in a medical association and familiarity with BPA guidelines and auditing preferred. 

3.            Excellent interpersonal, verbal/written communication, organizational, project management, and analytical skills required. Must be detail oriented, take initiative, work both independently and as part of a team, collaborate effectively with various internal and external constituents, be able to manage multiple priorities simultaneously, and promote and maintain a positive and cooperative team-oriented work environment with a commitment to equity, diversity, and inclusion. Strong technical acumen essential with proficiency in MS Office, databases, and the ability to learn and apply new technologies; experience with virtual meeting platforms (eg, WebEx, Teams) and document collaboration sites (eg, SharePoint) preferred. Some evening and weekend work required.


To learn more about the organization, see a full job description, and/or apply for the position, please visit

The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.

Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.



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