Medical Practice Manager

We are currently seeking qualified candidates to work as a Medical Practice Manager in our Jackson, GA office.  Located in historic Butts County, just 40 miles south of Atlanta and 40 miles north of Macon, Jackson offers big city amenities packaged nicely with small town charm.  In the middle of downtown, you can find Jackson Square where you can choose from several different restaurants, shop at family-owned stores, browse art shows, attend musical concerts or just enjoy the picturesque scenery as you take a stroll through the square.  For nature lovers, Jackson offers easy access to Lake Jackson and High Falls and Indian Springs State Parks where patrons can hike, fish, canoe, boat and sail.  Most recently, Jackson has served as the filming ground for a number of television shows including Netflix’s critically acclaimed Stranger Things and the CW’s The Originals.   

JOB SUMMARY:

Oversees daily operations of a primary care office to ensure that the office is running smoothly and as cost effectively as possible. Understands and upholds the practice philosophy of health care and integrates this philosophy into daily functions. Provides information and assistance to internal and external customers.

ESSENTIAL FUNCTIONS:

• Management
  • Lead team members and promote Aylo Health’s mission, values, and goals.
  • Implement and ensure quality measures, compliance, and practice policies are being met.
  • Supervise, assign, and direct activities of team members based on trends and opportunities identified by reviewing reports, direct observations, and feedback.
  • Communicate effectively both verbally and written with all team members, patients, and vendors.
• Patient Experience
  • Lead Aylo patient experience culture; demonstrate empathy and concern for our patients.
  • Answer internal and external customer/patient inquires, and handle patient relations issues in accordance with practice policies and procedures.
  • Identify and address patient/team member concerns in a timely manner.
  • Provide team members with personalized patient experience feedback and coaching.
• Team Building/Staff Development
  • Interview, hire and on-board new team members; conduct and/or coordinate new team member orientation training.
  • Oversee continued development of existing team members and required trainings.
  • Conduct performance evaluations for all assigned personnel.
  • Coach and execute counseling discussions with all assigned personnel.
• Operations
  • Manage staffing/team member schedules to meet patient demand.
  • Monitor patient appointment schedules, wait times, and process of treating patients in a timely fashion; review EMR for errors and omissions to ensure efficiency and identify opportunities for improvement.
  • Monitor, adjust, and approve team member time records.
  • Report any technical, mechanical, or electrical issues as well as patient area maintenance needs or problems.
  • Responsible for inventory management.
  • Perform daily cash deposits with appropriate documentation.
  • Oversee collection of co-pays, deductibles, and other outstanding patient balances at the time of service.
  • Audit work performed by office staff, as needed.
  • Other duties as required.
• Order office and clinical supplies
• Oversee collection of co-pays, deductibles, and other outstanding patient balances at time of service
• Ensure cash deposits are made daily, attaching the appropriate documentation
• Audit work performed by office staff, as needed
• Other duties as required

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent required
• 3-5 yrs. experience in management role in a primary care setting
• Must have valid driver’s license and able to travel to all locations
• Ability to be flexible with work schedule (could require working evenings, weekends, and holidays)
• Excellent communication skills
• Above average problem-solving skills
• Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word 
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Duties require professional verbal and written communication skills 
• Superior problem-solving skills; ability to identify  service delivery issues and develop timely solutions

BENEFITS:

• Medical, dental, and vision insurance
• Childcare assistance, up to $500 per month/child
• 401K with company match
• STD, LTD, Life Insurance
• Paid Time Off and Paid Holidays