Cloud Systems Administrator (Remote)
- WestCare Foundation, Inc.
- Dandridge, TN, USA
Job Description
The Cloud Systems Administrator will support the IT Department and IT Infrastructure team with installing, provisioning, maintaining, configuring, supporting, decommissioning, and optimizing systems and network infrastructure within AWS, O365, and Azure environments, as well as providing relevant third-tier support.
Essential Job Functions:
- Information Technology Responsibilities
- Act as a senior source of knowledge within the IT team.
- Create and maintain scripts and automation using tools such as PowerShell, Puppet, Chef and/or other relevant languages and/or platforms required for automation.
- Provide expert advice with regards to software, virtual-hardware, and SaaS solutions.
- Propose and execute solutions to create and improve services and software.
- Create and maintain documents and processes related to systems, support, and networks.
- Provide advanced-level technical support as needed for internal IT staff and customers.
- Train, mentor, and oversee relevant tasks of coworkers within the IT Infrastructure team with regards to technical responsibilities and institutional knowledge.
- Fill in for other teammates as needed.
- Assist with maintaining an accurate and updated IT asset inventory.
- Troubleshoot and diagnose advanced network and systems issues.
- Adhere to and help enforce all policies related to acceptable usage of computers, internet/network connectivity, email, and phones.
- Engage in cloud network and systems deployment planning, engineering, maintenance, and execution.
- Foster a team-oriented environment that promotes dependability and fairness and rewards collaboration, information sharing, tolerance, and open-mindedness.
- General Responsibilities
- Assist personnel from other departments as an IT resource.
- Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
- Any other IT or Information Security related functions that might be required
Qualifications
Desired Qualifications:
- Advanced skills with the following technologies: MS Office, Office 365, Active Directory, Azure AD, Azure, AWS, Fortinet, Ubiquiti switching and wireless, web-based application management, MS servers, Linux servers, and advanced network protocols.
- Relational database management and maintenance.
- Demonstrated adherence to and support of all relevant policies and procedures.
- Demonstrated ability to resolve complex problems.
- Ability to respond as needed to crisis situations in an efficient manner.
- Strong verbal and written communication skills, including the ability to effectively explain complex technical concepts and issues to non-technical and business audiences.
- Ability to work independently while part of a team.
- Adherence to the highest standard of ethical conduct and confidentiality.
- Professional appearance and demeanor.
- Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.
- Ability to travel occasionally for team building and training opportunities.
Education:
- Associate degree or equivalent certification and experience.
- 5-10 years of relevant experience, preferably in the healthcare industry.
- The willingness to pursue relevant certifications and training.
Working Conditions:
- Work is performed primarily in a professional, office setting.
- A minimum of 40 hours per week. Completion of job duties may require working before and after normal working hours. Regular attendance is required. Being able to work as many hours as is necessary to complete job tasks is a required and essential duty of this position.
Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
- Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
- Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
- Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
- Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees essential job functions and to observe client behavior and activities in and out of the facility.
- The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.
Mental Demands:
- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
- Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
- Requires the ability to work under stress and in emotionally charged settings.
States
Salary
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The WestCare Foundation ~ Uplifting the Human Spirit
Uplifting the human spirit is a lofty statement for any organization to promote as their objective, especially given the challenging world we live in today. Quality health and human services for individuals, families and communities in need are a priceless resource. With over four decades of experience, WestCare has the necessary expertise to be that resource to the communities we serve.
WestCare, a family of tax-exempt nonprofit organizations, provides a wide spectrum of health and human services in both residential and outpatient environments. Our services include substance abuse and addiction treatment, homeless and runaway shelters, domestic violence treatment and prevention, and mental health programs. These services are available to adults, children, adolescents, and families; we specialize in helping people traditionally considered difficult to treat, such as those who are indigent, have multiple disorders, or are involved with the criminal justice system.
Much of our growth has resulted from partnering with like-minded, community-oriented treatment programs that focus on providing the highest quality services. All of these partnerships are to the mutual benefit of the organizations involved and have enabled the partners to sustain and enhance the provision of treatment services for those who need such help. A brief historical overview shows how this strategy has further strengthened and broadened the treatment continuum WestCare provides in its many regions.
