Feb 01, 2023


  • WestCare Foundation, Inc.
  • Miami, FL, USA
Full-Time Administration Customer Service Education Facilities Management Nurse Professional Services Research

Job Description

Position Summary:

Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below.

  • Triage calls to the correct team depending on location and availability.
  • Receive crisis calls and provide crisis intervention services.
  • Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician.
  • Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.
  • Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients.
  • Monitor and assess client behavior.
  • Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive.
  • Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency.
  • Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc.
  • Complete documentation required for clinical records and other reports as assigned.
  • Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning.
  • Ensure that all staff following WestCare policies and procedures.
  • Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff.
  • Requires regular and consistent attendance to ensure continuity of counseling services to clients.
  • Follow all WestCare policies and procedures.
  • Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
  • Perform all other duties as assigned.



To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:
  • Excellent communication skills.
  • Ability to exercise good judgment and discretion.
  • Ability to work well in a team environment.
  • Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
  • Professional appearance and demeanor.
  • Must be culturally/linguistically sensitive to populations served.
  • Bilingual English/Spanish or English/Creole.
  • Ability to obtain and maintain clearance from DCF.
  • Valid drivers license and ability to obtain and maintain WestCares vehicle insurance is required.
  • During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

  • Two (2) years of experience in behavioral health crisis services.
  • Familiarity with Miami-Dade County.
  • Masters Level Social Worker or Mental Health Counselor.

  • Not applicable for this position.

  • Work is primarily performed in a professional office/residential setting.
  • Some outdoor activities may be required.
  • Some travel is required.




$60,000.00 - $60,000.00 Salary/year

Security Clearance

NO Security Clearance

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