Desktop Support Technician

At Life Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.

About this opportunity:

Life-Assist, Inc. is looking to enhance our current IT team with a Desktop Support Technician (DST). The DST will work with the Network Administrator as part of the IT department, reporting to the IT Director. The Desktop Support Technician will perform a variety of tasks supporting Life-Assist’s users and devices. Areas of responsibility include, servicing helpdesk requests, troubleshooting local and remote technical issues, software/service administration, auditing and cataloging Life-Assist IT equipment, and setup of devices/services.

If this sounds like you, we would like to hear from you!

Who are you?

Education, Licenses, Experience & Skills/Abilities

• 2-5 years of experience preferred.
• Associate or bachelor’s degree in an information technology-related program preferred, or an equivalent combination of education and IT work experience.
• Certificates of continued education in information technology related fields.
• Good demeanor - able to put people at ease and communicate with non-technical users.
• Comfortable working, communicating, and collaborating in a team environment at all levels of the organization.
• Self-learner and Problem solver; ability to use appropriate caution when working with production systems; ability to listen and follow directions; can work with limited supervision.
• Strong organization and attention to detail; able to prioritize help desk over focused projects.
• Experience remotely supporting geographically separated employees and branches preferred.

What will you do?

• Responsible for tracking IT-related inventory.
• Responsible for monitoring the help desk.
• Provides first tier user support, such as connectivity troubleshooting, resetting passwords.
• Responsible for replacing printer consumables when they run out.
• Support the phone system.
• Support the network administrator.
• Collect old equipment for resale or recycling.
• Maintain a clean and organized work environment.

Who Are We?

When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for. 

Life-Assist employees enjoy positive and supportive environment where they encouraged to develop their skills and talent to their fullest potential.

What You Can Expect:

We believe in showing employees how valuable they are to Life-Assist.  That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families. Check out what you can expect when you join our team:

• 15 accrued days Paid Time Off
• 7 Paid Holidays and 2 Paid Floating Holidays
• Spot Bonuses
• Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay and EAP
• 401K Retirement Savings Plan with a match
• Tuition and Training Reimbursement
• And much, much more…….

It is the policy of Life-Assist, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program.  M/F/V/D