Installation - Maint - Repair
Oil and Gas
To provide leadership to the service team, and management skills necessary to achieve the goals established by our mission statement, core values, strategic intent, and financial plans. The service manager is responsible for helping ensure quality service to our customers by responding to calls within 24 hours and correcting the problem on the first trip.
Essential Job Functions
I. Customer Service
Supervise service technicians
Develop and maintain on-going training program
Resolve customer concerns, problems, and complaints very quickly
Promote and use the Guardian Fueling Technologies unconditional guarantee in cases where the customer Is not 100% satisfied
Maintain customer service records
Assure that all Technicians are following directions set by customers (IVR compliance)
Participate actively in weekly Service Manager calls
II. Service Personnel
Ensure All OSHA and Guardian Fueling Technologies procedures are followed
Provide all personnel with safe work environment
Assume responsibility for recruiting, hiring, discipline, motivating, training, and retaining exemplary employees
Conduct Annual Reviews of each employee. (Keep raises within Budget pool)
Ensure That personnel are always in proper dress/uniforms and present a quality image to our customer and the general public.
Maintain proper inventory levels and inventory control on all trucks to support all service call needs on the first trip
Ensure that all equipment and vehicles are clean, safe, operational, and present the correct Guardian Fueling Technologies image
Maintain clean and organized storage of all tools and equipment
Develop and maintain department budget
Prepare accurate service billing
Approve all accounts payable
Handle all accounts payable
File start-up reports with manufacture
File reports with state and local government
Schedule customer training
Solicit service contracts and service opportunities
Schedule and support construction in start-ups
Perform projects management duties for service projects
Assist salesman with equipment questions
Administer program with vendors
V. Promotion of guardian fueling technologies mission statement, strategic intent, branch business plan, and company policies.
Continually communicate to department members
Ensure that GFT is an exemplary corporate citizen
Set the standards for quality and customer satisfaction in the marketplace
VI. Meet or exceed, branch specific, management and financial performance criteria
Gross margin (budget)
Labor hours paid to labor hours billed
Ensure technicians efficiency is 95% or better
This position requires being present in the branch, lifting, standing, walking, working flexible hours, driving a company vehicle (clean MVR required), passing a drug test, and criminal background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a Drug Free Workplace.
We offer a fantastic benefit package that will be explained during the screening!
Guardian Fueling Technologies is a Veteran owned and privately held petroleum equipment distributor based out of Jacksonville, FL. We have grown and have expanded our footprint from Florida, all the way to Virginia, through Tennessee to Texas!
We do EVERYTHING from Construction, Sales, Installation, Service, Dispatch, Fuel Quality, Remote monitoring and EVI Charging and more!
Do you want to find a career that is an industry combined?
Do you want to join a family that is Veteran friendly and supported?
One that is a challenge and exciting and you never stop growing and learning and that is strong even during a recession?