This position is remote- as long as you are within our Company footprint (currently)!
As an Accounts Administrator, we need you to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry that’s a plus. Your goal will be to help us safeguard our revenue and retain our customers.
Build customer accounts in Great Plains within 2 hours of submissions
Keep all system data and contacts updated, and loaded in all areas
Advise clients on creating accounts, and handle their needs for successful set-up
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Adjust credit limits as credit reporting guides show
Run and understand credit reporting
Collaborate with internal teams (Sales, AR, senior management, compliance) to address customers’ needs
Back up for other staff members when on PTO
2-5 years accounting experience
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Proficient in MS Office, with working knowledge of Great Plains
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude, must have the abilities to overcoming obstacles
Ability to work well with a team, and foreign language decipher skills
Multiple tasks going, so organization is a must
Very fast paced environment, with accuracy still integral
BS/BA in Business Administration, or relevant experience.
• Technical Capacity.
• Financial Management.
• Personal Effectiveness/Credibility.
This job operates in a professional office environment and presence in the office is expected 40 hours per week. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position. Hours are 8 AM - 5 PM, Monday-Friday.
No travel is expected for this position.
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies’ policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a drug free workplace
We offer fantastic benefits which include comprehensive coverage, 401K Match, paid holidays and paid vacation.
Guardian Fueling Technologies is a Veteran owned and privately held petroleum equipment distributor based out of Jacksonville, FL. We have grown and have expanded our footprint from Florida, all the way to Virginia, through Tennessee to Texas!
We do EVERYTHING from Construction, Sales, Installation, Service, Dispatch, Fuel Quality, Remote monitoring and EVI Charging and more!
Do you want to find a career that is an industry combined?
Do you want to join a family that is Veteran friendly and supported?
One that is a challenge and exciting and you never stop growing and learning and that is strong even during a recession?