Membership Coordinator

Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (VOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business, with over 20 years of professional experience in the military, government, and the private sectors.

Basic Function of the Position:
Coordinate and execute projects for the Membership Department, including CTA’s membership customer service inbox and virtual meeting program; assist with planning membership activities at CES, and support other Membership projects.

Critical Duties and Responsibilities: 
-Assist with client member benefits and the Membership Department operational activities at CES. Responsibilities include assistance with planning for the operation of member lounges, including catering, budget compliance, and staff schedules; collaboration on marketing client benefits at CES; and assisting in planning and executing the annual client Member Party at CES.
-Monitor the department inbox correspondence providing exceptional customer service.
-Support client's virtual meeting program by assisting the Director, Member Programs in the scheduling, registration approval, coordination with marketing and correspondence with speakers.
-Assist in coordinating various departmental programs, projects and activities including promotional activities to support member programs, membership recruitment and retention.
-Update and maintain association database, contact lists and files.
-Support member group activities as needed including meeting material creation and minutes.
-Support ongoing department projects and initiatives.
-Other duties are required by business needs and assigned by the department head.

Work Experience:
-0-2 years of appropriate work experience including membership/client service experience, and program management.
-Previous association, technology industry, or sales and marketing experience a plus.

Education/Training:
-Bachelor’s degree in business administration, marketing, communication, or related field preferred.

Skills/Capabilities/Technical:
-Must have excellent communication skills (written and oral).
-Must have strong customer service skills; be service-oriented.
-Organized, pays attention to details and provides good follow-up.
-Is computer literate and willing to embrace and use new technology.

 Veterans encouraged to apply

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled