Sr. Coordinator, Membership

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Crossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (VOSB), and State of Maryland Department of Transportation Minority and Disadvantaged Owned Small Business, with over 20 years of professional experience in the military, government, and the private sectors.

Basic Function of the Position:
Manage key projects and support operations and content for CES.

Critical Duties and Responsibilities:
-Support the Director, CES Operations with registration website development, testing timelines and overall function of registration.
-Serve as an escalation point of contact for CES exhibitors, attendees, media and client staff in relation to customer service issues.
-Lead all promotional discount code collection, tracking and reporting. Work with client staff, registration vendors and leadership for review, approval and implementation of discounts.
-Coordinate training materials and lead training sessions for client staff and contractors.
-Gather and coordinate CES related content for training materials and work with staffing agencies to create training schedules, presentations, and other materials.
-Maintain CES Operations content within the designated customer service system.
-Assist with the department budget process including gathering date for initial development, tracking expenses, processing invoices and final reconciliation.
-Support CES Operations with show security planning and schedules.
-Perform other duties as required by business needs.

Work Experience:
-2-3 years equivalent work experience or project management experience.

Education/Training:
-Bachelor’s degree in in business, marketing, communications, or other liberal arts field preferred or commensurate experience in event planning.
-Courses/studies and/or training related to the trade show industry preferred.

Skills/Capabilities/Technical:
-Must have excellent written and oral communication skills.
-Must possess strong customer service skills and be a team player.
-Must be organized, detail-oriented and able to multi-task in a fast-pace environment.
-Must be able to make quick decisions on the spot when needed and have an innate sense of leadership and confidence in one’s judgment and decision-making.
-Strong Microsoft Excel and Power Point skills preferred.

Additional Information:
-Show travel is required for CES.
-Ability to work overtime during high volume times generally October through January. 

 Veterans encouraged to apply

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled