Apr 27, 2022
Technology Services is looking to fill Application Service Specialist (Specialist, Senior, or Lead) position to support Canvas Catalog (LMS). As a campus wide application used by students, faculty, researchers, and staff this position must be provide high levels of customer service.
Application Services Specialists play active roles in developing new and emerging service offerings: engaging with vendors, service owners, campus governance groups, customers, and other key stakeholders to identify needs and possible solutions, then developing service roadmaps using data-driven justifications.
These staff play a critical role in defining key service performance metrics and creating mechanisms to monitor and measure. They are responsible for the day-to-day administration of IT applications and services, completing tasks such as troubleshooting; resolving issues; creating documentation; interacting with customers and end users; ensuring security and privacy compliance;...
Technology Services - UIUC
Hybrid - Onsite in Urbana, IL and Remote Options
Full-Time