35 jobs found

Job Description Global Response Cener Supervisor manages the day-to-day work activities for assigned Global Response Center (Tier 1) inclusive of the people, process, systems and measures. Manage technical staff responsible for Tier 1 response center delivery activities including collecting client information for ticket creation, incident management, event management, problem management and related ITIL processes to ensure client troubleshooting is resolved in a high quality and professional manner. Employ structured and disciplined practices to ensure consistent technical support and service delivery in a 24X7 environment are consistent with company initiatives and client expectations. Manage and achieve financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure activities are achieved that meet corporate client satisfaction objectives as well as internal and external SLAs. Essential Functions:...

Job Description If taking your sales career to the next level is your goal, please apply. The Inside Sales Representative position offers training and career advancement into the Technology arena. You start by learning and selling Black Box products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. The Inside Sales Representative provides support to Regional Enterprise Sales Director and Account Managers: facilitating and executing sales opportunities, and helping to prospect and develop the territories. Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Provide support in researching Accounts to seek out possible lead opportunities. This...

Job Description The Enterprise Sales Rep is the catalyst behind Black Box's success as an organization. As a consultative sales professional, you are responsible for driving revenue growth and bringing in net new business from enterprise prospects and current customers through WebEx and virtual sales tools. The Account Manager helps solve the business needs of prospects and customers by aligning those needs and objectives with Black Box solution(s). You own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. The benefit of this position is there is no need to travel and the work will be done virtually with customers. Our program offers the support and training you need. You will focus on key competencies for a successful sales career at Black Box including value-based selling, relationship management, sales technology, technical skills, and coaching. This program is just the...

Job Description Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices as well as advanced services such as wireless, audio visual, video conferencing, and physical security. Primary Roles & Responsibilities On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions. Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. Employ appropriate troubleshooting techniques for network performance issues....

Job Description Primary Roles & Responsibilities Supporting deployment of Data Centre physical infrastructure as per standards Racking & Staking Cable Management (Data & Power) with redundancy Installing, replacing, and troubleshooting Data & Power Cables and Server Hardware Handling Data Center Server components [ex. Enclosure/Blade Servers, Mother Board, DIMMs (memory) Hard drives, solid state drives, etc.] Working within a ticket-based environment with daily updates (Service Now) Ability to perform repetitive tasks, stand throughout an 8-hour shift, and lift or move up to 50 lbs. of equipment as needed Movement of equipment using pallet jacks or other assisted lifting equipment. Knowledge of handling a Ladder inside the Data Center. Inform operations management regarding procedures and/or status of work orders to provide necessary information for making decisions, taking appropriate action and/or complying...

Job Description Primarily Roles & Responsibilities Drives aggressive year-over-year growth through developing model capable of supporting and sustaining high, double-digit revenue growth. Builds sales strategy, identifies new opportunities and provides organizational vision and communication to bolster the current success at Black Box; implements repeatable processes, systems and best practices that are required to ensure improved operations and increased customer acquisition. Establishes both short-term and long-term sales goals and monitors achievement, taking necessary action as needed to ensure sales targets are achieved; assess and identify improvements in the organizational model, team member profiles and account strategies to continually improve and scale operations. Understands the competitive landscape and develops strategies and initiatives to maintain a leadership position in the market; effectively identify and translate client needs into...

Job Description The Director - Multisite Delivery will be responsible for all programs that fall under "multisite" delivery teams and overall delivery to our partners. The strategic leader of the management team, develops and guides the development and future growth of the Multisite Delivery team. The role will develop and implement the strategic vision for the team alignment with overall company objectives and provide the leadership and subject matter expertise to assure the consistent execution of this vision. The right individual will spend time Identifying, recommending, and implementing best practices, methodologies, and industry trends. This person in this role will supervise Program Managers and individual contributors. Location: Plano, TX Primary Roles & Responsibilities: Provide leadership, strategic direction, and attainment of performance metrics for the program/project management delivery, resource management, quality management, professional...

Job Description Provide global leadership of our shared field services teams to develop the annual budget, gross profit & OPEX targets and overall corporate financial metrics. Direct and coordinate operations to meet or exceed performance metrics in quality, delivery, cost and profit, productivity, and continuous improvement. Also assist in providing, as required, P&L forecasts to ensure visibility to financial expectations. Lead the shared field services team to surpass customer satisfaction and internal and external SLAs through the implementation of metrics to ensure daily operations meet all requirements in a predictable and repeatable manner and provide growth and return to company stakeholders. Drive the team to work collaboratively across all levels and departments of the organization and ensures a seamless transition of work activities to execute operations functions. Primary Roles & Responsibilities: Provide leadership and attainment of performance...

Job Description Primary Roles & Responsibilities: • Analyze all quality and development needs for new and existing employees, and effectively document, and communicate all new processes and procedures to team members. • Present reporting on quality assurance initiatives that are in alignment with company and individual improvement objectives. • Perform frequent remote and side-by-side Quality Assurance monitors and provide any performance improvement feedback to all team members. • Assist with/or design refresher and new hire training classes based on interactive training techniques, and assessment tools that enable team members to achieve peak performance and exceed expectations. • Acts as 2nd level point of contact for technicians, subcontractors, customers from initial request through completion of work. Escalates issues to Service Desk Supervisor if unable to resolve them. • Provides backup to other team members as needed and performs other duties...

We are growing our team of HVAC technicians. RJH knows that its technicians are the face of the company to our clients. With regular interaction with the company owner and experienced managers, our technicians improve their skills and earning potential through training, access to senior technicians, and benefit programs. RJH HVACR technicians work in a wide variety of commercial systems and environments in the DC Metro area including commercial kitchens, secure government buildings, scientific laboratories, research facilities and institutions. Each RJH technician operates independently with their own company-provided truck complete with high-end tools and equipment. Their independence and self-starting approach is balanced with immediate access to our managers & owner that all came up as HVAR technicians. Our team of highly experienced technicians regularly help each other with service questions as well as more everyday questions, such as where to park in the city and how to...

Job Description Essential Functions: Attending customer calls that are requesting multiple levels of support for a wide range of services. Provide first level customer support via phone and ticket generation system involving different customer requirements. Prioritization, classification and escalation of incidents according to standard operating procedures. Provide first level service desk support for both external and internal customers, encompassing: Desktop/Laptops, WiFi, Printers, and Servers; with a focus on first call resolution. Interact with team members, management, various internal departments to follow workflows, escalate tickets as required, and ultimately resolve incidents or service requests. Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures for problem resolution in matters of greater complexity. Monitor tickets queues and ensure timely closure of all assigned...

Job Description Purpose of the Job: As a member of our dynamic Marketing team, your primary responsibility will be to provide outbound marketing functions. You will develop, coordinate, implement and/or project manage marketing communications programs or activities in support of campaigns developed in conjunction with the Product Managers and the Senior Marcoms staff. Marketing communication programs or activities include the areas of marketing collateral, product promotions, service and program communications in a variety of media, advertising, public relations and trade shows and all relevant modern digital marketing communications. Primary Roles & Responsibilities The successful candidate must have demonstrated ability to perform the following: • Plan and coordinate targeted marketing communications for product launches, marketing projects, and ongoing product/solution promotions into defined market segments. o Write copy and create messaging. o...

Job Description Our I nfrastructure II Technician will perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials. Primary Roles & Responsibilities: Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems. Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary. Perform upgrades and additions to cabling...

Job Description The NASI Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management. Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries. Perform day-to-day project management work activities using NASI PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across...

Job Description The Infrastructure Technician I performs skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Position Details: Hourly position based upon experience & skill level Long term contract with possible contract extension or hire Standard work hours: (Please include shift preference on submissions) Mon-Fri 6:00pm-2:00am (OT Nights and weekends as needed) Mon - Fri: 6pm to 2am (OT Nights and weekends as needed) Location: Customer Site - Richardson, TX 75082 Client Addendum will need to be followed. Copy will be provided at the time of candidates offer acceptance. Essential Functions: Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications...

Job Description Summary: The Infrastructure Technician I performs skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Position Details: Hourly/Salary position based upon experience & skill level Long term contract with possible contract extension or hire Standard work hours: Mon-Fri 7:00pm-6:00am (OT as needed) Location: Mobile Worker - San Antonio, TX Travel Radius: Up to 50 miles from San Antonio, TX Must have standard hand tools Essential Functions: Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials. Perform installation and service of low voltage category cabling, fiber optic cabling,...