2 jobs found

Goodspeed Musicals is hiring for a variety of positions within our production department for our 2022 season. Goodspeed seeks to fill openings in the disciplines of carpentry, props, scenic, costumes, lighting, and sound. With positions ranging from apprenticeships, to crew heads, to shop and management positions, we encourage individuals in all stages of their careers to apply, as well as all industry backgrounds. To view our current job opportunities, please visit: www.goodspeed.org/about/career-opportunities. Additional opportunities will be posted on a rolling basis. Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. Goodspeed Musicals is committed to creating an equitable, inclusive, and accessible workplace environment, and is proud to be an Equal Opportunity Employer. Women, non-gender binary/trans individuals, BIPOC (Black, Indigenous, and People of Color), and people with disabilities are STRONGLY encouraged to...

GENERAL SUMMARY: The Service Desk Coordinator is responsible for handling first level support of service requests.  This includes being responsible for the daily monitoring and managing of incoming client tickets and assigning these tickets to the appropriate resource.  We are looking for someone who takes pride in providing excellent customer service, is very organized with strong ticket scheduling, tracking and monitoring skills, to stay on top of ticket flow and ensure customer satisfaction.  MSP experience a plus. Essential Duties and Responsibilities:           Service inbound calls, while building relationships with our clients. Create service requests in our ticketing system. Assign tickets to service desk team and prioritize scheduling. Manage ticket board and ensure all tickets are being handled timely. Coordinate all service work to be scheduled Monitor the remote monitoring and management system alerts and notifications, and respond accordingly....