2 jobs found

Metro-North Railroad is hiring! Metro-North is hosting a job fair, with represented jobs available, including:   Machinist - Maintain, inspect, fabricate, repair and modify mechanical equipment. Sheet Metal Worker - fabricate, remove, install and repair sheet metal up to 13 gauge on all types of railroad rolling stock. Railcar Electrical Mechanic - inspect, repair and maintain   electrical components on diesel/electric and electric locomotives. Radio Maintainer - install, maintain, adjust, troubleshoot and repair radio communication and public address systems, cellular interconnected devices and variable messaging signage throughout Metro-North territory. Drawbridge Electrician -   install, repair, inspect and maintain electrical equipment at Metro-North facilities including lighting in shops, passenger stations, platforms, heating equipment, fans, transformers, motors, moveable bridges, circuit breakers, motors and control systems. Substation...

GENERAL SUMMARY: The Service Desk Coordinator is responsible for handling first level support of service requests.  This includes being responsible for the daily monitoring and managing of incoming client tickets and assigning these tickets to the appropriate resource.  We are looking for someone who takes pride in providing excellent customer service, is very organized with strong ticket scheduling, tracking and monitoring skills, to stay on top of ticket flow and ensure customer satisfaction.  MSP experience a plus. Essential Duties and Responsibilities:           Service inbound calls, while building relationships with our clients. Create service requests in our ticketing system. Assign tickets to service desk team and prioritize scheduling. Manage ticket board and ensure all tickets are being handled timely. Coordinate all service work to be scheduled Monitor the remote monitoring and management system alerts and notifications, and respond accordingly....